Molly Tenney Kaatz
Saint Paul,MN
Summary
I believe that business and the greater good can co-exist. My strengths are direct customer engagement, a proactive attitude, and creative aptitude. I function best in a team environment where I can contribute my skills of customer/project/strategic alignment. An avid learner and creative cook that you may find lost in the stacks of a vintage book store.
Overview
18
18
years of professional experience
Work History
FoodE Expert
Lunds & Byerlys
Minneapolis , MN
04.2023 - Current
- Demonstrate the point of difference as the food expert in the store by inspiring our customers unique food preparation solutions.
- The "Ambassador of the Aisle" promoting products and engaging the customers through customer interaction, demonstrations, tastings, and events.
- Create consumer awareness of knowledge of products, preparation and presentation guidance, and unique recipe suggestions.
- Coordinator and manager of company-wide and individual store events.
- Co-created and aligned with department managers and agency demonstrators on demo planning, promotion, and execution.
- Ensured sanitation, health and safety standards in work areas.
- Championed all applicable health department regulations concerning sanitation storage and preparation of food products for pubic health assurance.
Client Success Specialist
Modus Engagement
Minneapolis , MN
01.2018 - 08.2022
- Partnered with account management services through client engagement and success management
- Provide technical support and problem resolution for clients
- Identified opportunities to improve the customer experience through product updates or new features.
- Collaborated with cross-functional teams such as sales, marketing, and operations to ensure successful outcomes.
- Strong communicator that can turn the technical into tangible via technical writing.
- Ensured quality customer service by conducting quality assurance testing for new and existing applications
- Led with my value that business can be for good as the lead for all Community Social Responsibility activities and documentation
- Key contact for all non profit app creations
- Co Founder and Communications Lead for Culture and Equality Committee.
Independent Stylist
Cabi
Saint Paul, MN
01.2014 - 01.2019
- Launched entrepreneur business venture and created marketing strategy for high end clothing sales, including social media platforms such as Facebook and Instagram.
- Cultivated and nurtured relationships with clients to build boutique clothing business.
- Organized and spoke publicly at events in order to meet and exceed sales goals.
- Functioned as CEO and CFO for self owned business including bookkeeping, business planning, expenses and billing.
- Championed parent company brand and maintained on brand messaging to promote sales as well as vision of the organization.
Campaign Representative
Greater Twin Cities United Way
01.2016 - 01.2018
- Championed the success of the United Way's annual fundraising campaign by building and stewarding relationships with some of the Twin Cities' largest companies, raising over $1.7 million in 2016 and projecting to raise $2.1 million in 2017
- Led, planned and implemented events to kick off and close fundraising campaigns
- Prioritized high level customer and donor relations by responding efficiently to all emails and calls while meeting client needs
- Managed diverse portfolio of clients ranging from Labor Unions to Executive Boards
- Public speaking on behalf of the United Way at corporate campaign events
- Ensured accurate tracking and updating of Microsoft Dynamics CRM database
- Strategized with colleagues about ways to meet and exceed fundraising goals, problem solve and foster engagement.
Icebreaker Co-Director
Saint Paul Capitals Hockey Association
Saint Paul , MN
01.2015 - 01.2016
- Led, planned and executed annual youth hockey tournament for two years, raising over $60,000 to fund scholarships for uniforms and fees for youth hockey players.
- Managed all event logistics including securing corporate sponsors, organizing gear sales, coordinating volunteers and registering teams. Integrated an NHL alumni game as a new feature event and highlight of the weekend, supplementing additional revenue to the fund for young hockey players.
- Created all tournament promotional materials for both print and online.
Pastry Chef
Spill the Wine
01.2007 - 01.2014
- Led all event planning and menu execution related to Spill the Wine's dessert program
- Managed inventory, preparation and execution of Spill the Wine's dessert menu to fulfill the demands of a growing restaurant, as well as it's private dining schedule
- Created the restaurant's dessert menu, managed input costs and restaurant budget.
Silent Auction Co-Director
House of Hope Preschool
Saint Paul , MN
01.2011 - 01.2013
- Created, planned and executed inaugural fundraising event to support scholarships and meet classroom needs.
- Secured sponsorships through community relations efforts to cover all expenses and surpass initial fundraising goal.
- Due to the success, the Silent Auction subsequently grew to become an annual fundraiser in support of the preschool program.
Owner of Catering Company
Molly's Treat LLC
Saint Paul, MN
01.2009 - 01.2012
- Owner and Chef organized events, including many fundraisers, from beginning to end.
- Developed and engaged in social media/marketing strategies, created all promotional materials and marketed business through building relationships in the community.
- Negotiated contracts with clients for services rendered.
- Seasonal menu creation, menu prep, inventory management, and execution of events. Cost analysis, budgeting, sales and expenses as it pertains to the business success.
Education
Bachelor of Arts - Communications
University of Minnesota
Twin Cities 12.1999
Skills
- Customer Account Management
- Client Relations
- Strategic Planning
- Customer Needs Assessment
- Training and Mentoring
- Account Management
- Customer Relations
- Customer Retention
- Customer Relationship Building
- Team Leadership and Supervision
- Project Management
- Vendor Management
- Project Oversight
- Client Meetings
Additional Experiences/Information
- Elementary classroom reading support
- House of Hope Confirmation co-teacher
- Youth hockey team manager
- Cultural Index: Rainmaker/Influencer
Timeline
FoodE Expert
Lunds & Byerlys
04.2023 - Current
Client Success Specialist
Modus Engagement
01.2018 - 08.2022
Campaign Representative
Greater Twin Cities United Way
01.2016 - 01.2018
Icebreaker Co-Director
Saint Paul Capitals Hockey Association
01.2015 - 01.2016
Independent Stylist
Cabi
01.2014 - 01.2019
Silent Auction Co-Director
House of Hope Preschool
01.2011 - 01.2013
Owner of Catering Company
Molly's Treat LLC
01.2009 - 01.2012
Pastry Chef
Spill the Wine
01.2007 - 01.2014
Bachelor of Arts - Communications
University of Minnesota