Years of management experience
Molly Teter
Plastic Surgery Lead Office Admin | Salon Manager
Los Angeles,CA
Summary
Freshly relocated! Personable & polite lead receptionist for prestigious plastic surgeon in Denver, CO. Passionate about patient care and aptitude for front desk duties as demonstrated over several years. Skilled in appointment scheduling, efficient data entry, management of EMR and paper charts, and knowledgeable about plastic surgery procedures as well as high end salon operations! Additional strengths include excellent people skills and a great attitude.
Overview
8
8
5
5
Years of salon management experience
2
2
Years of lead receptionist experience for busy plastic surgeons
4
4
years of professional experience
Work History
Lead Receptionist + Office Admin
Dr. Linda Huang, MD (plastic Surgeon)
Denver, CO
01.2022 - Current
- Currently working remotely for well established, highly sought after plastic surgeon in Denver, CO.
- Manage +200 calls per day
- Brand ambassador for the practice. First impression of practice to prospective patients via phone and digital communication
- Sending all preoperative paperwork to two hospitals, one surgical center
- Schedule all appointments for five different providers (excluding surgical scheduling)
- Proficient in Alle rewards program and have sufficient knowledge of various injectables
- Triage incoming medical calls from patients under our care and appropriately designate to correct personnel or escalate depending on severity of situation
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
Assistant Manager
Matthew Morris Salon And Skincare
Denver, CO
03.2021 - 12.2021
- I co-managed a luxury salon in RiNo with an excellent team of 26 stylists and four concierge staff
- Managing esthetician and concierge teams, guest relations, operational responsibilities, marketing, and driving sales
- Developed loyal and highly satisfied customer base through proactive management of client service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Ordered all salon supplies from several different vendors twice per week
Lead Medical Receptionist (plastic surgery)
Dr. Stacey Folk, MD & Dr. Michael Bateman, MD
Denver, CO
06.2020 - 02.2021
- Managed front reception desk by answering telephones and greeting incoming patients AND rooming all incoming patients, then sanitizing each room post visit
- Scheduled all injectable, laser, and in office cosmetic procedures via NexTech
- Managed Klara text messaging platform
- Handled +150 calls each day, skillfully managing multi-line telephone system to answer questions, route calls, and take messages
- Managed high volume of data input with near-perfect accuracy
- Protected patient data through strict compliance with HIPAA requirements
- Assisted with billing by verifying patients’ insurance coverage and following up on missing and incorrect information
- Collected, organized, and double checked all insurance and private pay superbills to billing department daily
- Offered elderly and technologically challenged patients additional support for completing new patient paperwork and health history
- Supported accounting by reconciling daily payment charges and maintaining accurate records
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
Salon Manager
The Parlour Capitol Hill
Denver, CO
08.2018 - 06.2020
- Managed a team of 15 stylists and their respective assistants
- Onboarding for front desk staff at 7 Denver locations
- Monitored and coordinated stylist and receptionist schedules to verify appropriate shift coverage
- Held quarterly one on ones with stylists to coach and encourage growth
- Facilitated monthly staff meetings for team to meet with leadership and product reps
- Managed salon supply inventory, including ordering product, managing orders within allocated budget, and ensuring consistent product availability
Floor Manager
Milk + Honey
Houston, TX
08.2017 - 03.2018
- Managed River Oaks concierge team of 16 staff: scheduling, coaching, promoting, demoting
Concierge staff contest promotion, tracking, and achievement celebrations - Was one of 4 managers for 175+ on site staff
Interviewing candidates for every position within location - On boarding of new hires
- Coworking with Procurement team for ordering of marketing supplies, client swag, and concierge supplies
- Maintain proper labeling and functionality of equipment; coordinate repair, replacement and maintenance
- Conduct and manage monthly inventory and loss prevention
- Collaborated across departments to resolve issues and conduct client recovery operations
- Submitted reports to senior management at Home Office to aid in business decision-making and planning
- Making personal recommendations on the sales floor for clients by sharing product knowledge, creating brand awareness for private label skin care
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
Education
High School Diploma -
Shorewood High School
Shorewood, WI 09.2005 - 06.2009
Skills
Customer Service (10 years)undefined
Timeline
Lead Receptionist + Office Admin
Dr. Linda Huang, MD (plastic Surgeon)
01.2022 - Current
Assistant Manager
Matthew Morris Salon And Skincare
03.2021 - 12.2021
Lead Medical Receptionist (plastic surgery)
Dr. Stacey Folk, MD & Dr. Michael Bateman, MD
06.2020 - 02.2021
Salon Manager
The Parlour Capitol Hill
08.2018 - 06.2020
Floor Manager
Milk + Honey
08.2017 - 03.2018
High School Diploma -
Shorewood High School
09.2005 - 06.2009
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