MOLLY THOMAS
Easthampton,MA
Summary
Experienced behavioral health leader with 15+ years of clinical expertise in complex behavioral, medical, and social determinants of health needs. Proven ability to lead interdisciplinary teams to success. Exceptional relationship-building skills for productive collaborations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavioral Health Manager
Commonwealth Care Alliance
Springfield, MA
11.2022 - Current
- Lead a team of 6-8 behavioral health clinicians, provide weekly supervision, and participate in the hiring and training of behavioral health staff.
- Evaluate and monitor Quality Metrics, team KPIs, clinician productivity, documentation timeliness and thoroughness, and Behavioral Health HEDIS measures.
- Collaborate with medical leadership to achieve effective team integration by providing expert clinical guidance for complex members.
- Review inpatient behavioral health hospitalizations to identify areas of opportunity for improving client care and outcomes.
- Participate in workgroups to develop and improve workflows with the goal of enhancing client care and meeting CMS requirements.
- Oversee ongoing professional development and performance evaluation of staff.
- Write and maintain relevant RGs and SOPs as needed.
- Facilitate meetings such as group supervision, risk and safety, and monthly staff meetings.
- Provide leadership during times of organizational change or crisis situations.
Behavioral Health Care Partner
Commonwealth Care Alliance
Springfield, MA
11.2020 - 11.2022
- Delivered comprehensive clinical case management and care coordination to a panel of up to 225 OneCare and Senior Care Options members with complex behavioral health and chronic disease.
- Collaborated effectively with interdisciplinary care team, community providers, and family members/caregivers to meet the needs of members.
- Facilitated morning huddles and team meetings per manager's requests.
- Acted as a mentor and valuable resource for new team members, offering assistance whenever needed.
- Membership Lead for Pride & Allies Diversity Network.
- Participated in after-hours BH utilization reviews and authorizations.
Clinical Team Leader
ServiceNet, Inc.
Northampton
07.2018 - 11.2020
- Oversaw and supervised an integrated team of over 30 staff under a new contract with the Department of Mental Health, ensuring the clinical integrity of the program and treatment.
- Managed and supervised the integrated team, overseeing new referrals, assessments, treatment, and activities delivered by clinicians, staff, peers, and other team members.
- Led weekly staff meetings, clinical group supervisions, individual supervisions, and team leadership meetings.
- Provided clinical consultation for 100 clients in outreach and residential services.
- Provided direct clinical services and case management to acute and high-risk clients.
- Performed clinical, programmatic, and administrative duties consistent with the Clinical Director position description.
Clinical Director
ServiceNet, Inc.
Northampton
07.2015 - 06.2018
- Led a multidisciplinary team in delivering community-based residential and outreach services to 210 adults receiving DMH services throughout Hampshire County.
- Provided clinical supervision to a team of 7 Clinical Case Managers, reviewing documentation and offering guidance during monthly group supervision.
- Collaborated with the senior administrative team to address clinical, programmatic, and staffing needs of the division.
- Leveraged partnerships with other community and emergency services providers to deliver clinical consultation and risk management planning for acute clients throughout the division.
- Conducted clinical assessments, developed treatment and well-being/crisis plans, and provided crisis intervention for program participants.
- Maintained regular and close contact with DMH (funding source) and community crisis/respite supervisors.
- Managed contract member enrollment and disenrollment.
- Delivered after-hours on-call assistance to managers and clients.
Clinical Director
Robert F. Kennedy Children's Action Corps
South Hadley
04.2012 - 07.2015
- Developed and managed clinical programming for adolescent girls in a residential treatment setting under the Department of Youth Services.
- Provided supervision for two licensed clinicians.
- Provided therapy sessions to individuals, groups, and families, offering case management support as well as crisis assessment and intervention.
- Conducted clinical and policy trainings for clinical and residential staff.
- Assisted Program Director in conducting program and compliance reviews as well as preparing DYS contract proposals.
- Coordinated client referrals from DYS for treatment and transitional living.
- Effectively responded to after-hours clinical and staffing issues.
- Member of RFK's Leadership Institute and co-chair of the Trauma Informed Care Committee.
- Recipient of Professional Development Award, 2014.
Clinician
Robert F. Kennedy Children's Action Corps
South Hadley
08.2008 - 04.2012
- Delivered individual, group, and family counseling along with providing case management and crisis intervention.
- Planned and led various clinical groups such as Dialectical Behavioral Therapy, Substance Abuse Prevention/Treatment, and Violent Offender groups.
- Developed and implemented individualized treatment plans, facilitated monthly treatment meetings, provided discharge planning, and worked with a collaborative team to coordinate care on a regular basis.
Social Work Intern
Family Advocacy Center, Baystate
Springfield, MA
09.2007 - 04.2008
- Conducted intake and individual assessments, developed treatment plans, and delivered psychotherapy services to child and adolescent survivors of sexual/physical abuse and witnesses to violence.
- Provided psycho-education and support to non-offending caregivers.
Social Work Intern
Bronx REAL Continuing Day Treatment Center, JBFCS
Bronx, NY
09.2006 - 04.2007
- Provided individual, group, and milieu psychotherapy services to culturally diverse adults living with SPMI.
Education
Master of Social Work -
Smith College School for Social Work
Northampton, MA08.2008
Bachelor of Arts, Anthropology -
Mount Holyoke College
South Hadley, MA05.2000
Skills
- Clinical and interdisciplinary team leadership
- Risk and safety planning
- Behavioral health case management
- Outpatient care coordination
- Crisis intervention
- Complex problem-solving
- Staff training and development
- Verbal and written communication
- Individual and group counseling
- Motivational Interviewing
- Treatment planning
- Harm reduction
- SPMI and co-occurring disorders
Certification
- Licensed Independent Clinical Social Worker; License #: MA #116213
- Basic Life Support Provider, expires 9/2025
Additional Work Experience
Coach/Trainer: Evolved CrossFit, Easthampton, MA, February 2024-present; Easthampton CrossFit, Easthampton, MA, June 2013–August 2015; Pioneer Valley CrossFit, Northampton, MA, September 2015-June 2017; CrossFit Stronger than Yesterday, Easthampton, MA, June 2017-April 2020;
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Behavioral Health Manager
Commonwealth Care Alliance
11.2022 - Current
Behavioral Health Care Partner
Commonwealth Care Alliance
11.2020 - 11.2022
Clinical Team Leader
ServiceNet, Inc.
07.2018 - 11.2020
Clinical Director
ServiceNet, Inc.
07.2015 - 06.2018
Clinical Director
Robert F. Kennedy Children's Action Corps
04.2012 - 07.2015
Clinician
Robert F. Kennedy Children's Action Corps
08.2008 - 04.2012
Social Work Intern
Family Advocacy Center, Baystate
09.2007 - 04.2008
Social Work Intern
Bronx REAL Continuing Day Treatment Center, JBFCS
09.2006 - 04.2007
Master of Social Work -
Smith College School for Social Work
Bachelor of Arts, Anthropology -
Mount Holyoke College
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