Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Turner

San Antonio,TX

Summary

Motivated professional with experience in customer service and sales. Skilled in building customer relationships, communication and interpersonal skills for strengthening client relationships. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

Work History

Vacation Rental Manager & Owner 3/23-current

Airbnb/Vrbo
  • Develop operating budgets and forecasts, as well as maximizing rental income by minimizing expenses.
  • Resolve guest complaints promptly resulting in positive reviews and repeat bookings.
  • Coordinate with housekeeping for timely turnovers, maintaining cleanliness standards.

Patient Advocate 7/21-12/22

Cedar
  • Attentively overlooked incoming live chat messaging and responded concisely and expeditiously to patient's requests.
  • Facilitated communication between patients and healthcare providers to support comprehension.
  • Verified patient insurance eligibility and entered patient information into CRM (Athena).
  • Resolved billing inquiries and complaints with compassionate and knowledgeable service.

New Business Case Manager 2/20-7/21

GPM Life
  • Established and preserved positive relationships with agents and brokers to ensure business retention.
  • Maintained agent satisfaction by addressing problems and implementing successful corrective actions.
  • Prepared files, ordered medical reports and all necessary documents for underwriter review.

Sales Agent 9/10-10/11

Quality Mechanical Services
  • Implemented sales strategies and established high performer reputation by consistently meeting and exceeding sales expectations.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Licensed Insurance Agent 10/11-3/16

Vibrant USA
  • Calculated quotes, educated potential members on insurance options and recommended plans based on analysis of circumstances.
  • Corresponded with customers and responded to new inquiries via live chat messaging system.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Administrative Assistance 4/16-11/17

C.I.A. Services
  • Handled a variety of misc. tasks – composed email blasts, mailings, answered phones, gathered estimates, scheduled office meetings and greeted visitors.
  • Liaised between homeowners, board members and community managers maintaining effective lines of communication while building excellent rapport.
  • Supported Community Managers by scheduling appointments, drafting correspondence and handling prep for community meetings.

Customer Experience Coordinator 11/17-8/19

Clover Health
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Responded to customer inquiries and provided accurate benefit information about products and services via phone and chat.
  • Prioritized business retention in escalated complaints and implemented timely, knowledgeable and effective solutions.

Education

Associate of Applied Science - Business Management

San Antonio College
San Antonio
05.2025

Skills

  • Problem Solving
  • Client Relations
  • Organizational Strengths
  • Hospitality and Accommodation
  • Support Services
  • Time Management

Timeline

Vacation Rental Manager & Owner 3/23-current

Airbnb/Vrbo

Patient Advocate 7/21-12/22

Cedar

New Business Case Manager 2/20-7/21

GPM Life

Sales Agent 9/10-10/11

Quality Mechanical Services

Licensed Insurance Agent 10/11-3/16

Vibrant USA

Administrative Assistance 4/16-11/17

C.I.A. Services

Customer Experience Coordinator 11/17-8/19

Clover Health

Associate of Applied Science - Business Management

San Antonio College

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Molly Turner