Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly Walker

Louisville,KY

Summary

Motivated worker with experience working in a job that requires teamwork, organization, leadership, responsibility, and cooperation. Able to work with others, learn from mistakes and other, and make sure that others are safe and having a good time.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Woodhaven Country Club
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
  • Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
  • Oversaw and managed lifeguard staff by monitoring attendance and performance.
  • Adjusted pool chemical balance to maintain general water cleanliness.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Developed lifeguard deck rotational system to monitor pools.
  • Maintained filtration system and other aquatic systems within facility to support proper operations.
  • Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Monitored workers for performance, professionalism and service quality.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Enhanced customer service based on feedback from guests.
  • Boosted loyalty and retained customers by resolving diverse concerns with service or operations.

Lifeguard

Woodhaven Country Club
05.2021 - 09.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Trained new lifeguards on safety procedures and protocol.
  • Scanned main areas to monitor for any safety risks.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Assisted in organizing and implementing recreational activities and programs.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.

Deck Hand

Woodhaven Country Club
05.2020 - 09.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Education

High School Diploma -

Louisville Male High School
Louisville, KY
06.2023

Skills

  • Retail Operations Management
  • Property Tours
  • Employee Performance Evaluations
  • Training
  • Delinquency Monitoring
  • Negotiation and Conflict Resolution
  • Operational Efficiency and Safety
  • Overseeing Employees
  • Resident Satisfaction
  • Operational Standards
  • Customer Satisfaction
  • Safety Awareness
  • Operating Equipment
  • Cardiopulmonary Resuscitation (CPR)
  • Positive Learning Environment
  • Operational Procedures
  • Customer Loyalty
  • Customer Experience
  • Water Quality Testing
  • Ph Testing
  • Emergency Situations
  • Interpersonal Communication Skills
  • Patron Support
  • Staff Tracking
  • Closing Procedures
  • Proper Staffing
  • Cleanliness Standards
  • Strategic Decision-Making
  • Cash Handling
  • Constructive Feedback
  • Growth Plans
  • Staff Scheduling
  • Professional Relationships
  • Job Assignments
  • Chemical Handling
  • Maintaining Clean Work Areas
  • Basic Maintenance
  • Effective Customer Service
  • Adjusting Chemical Levels
  • Customer Service Standards
  • Motivational Leadership
  • Safety Monitoring
  • Pool Safety
  • Safety Violations
  • Quality Standards
  • Safety Techniques
  • Standard Operating Procedures Proficient
  • Routine Inspections
  • Emergency Medical Procedures

Certification

  • First Aid/CPR Certified

Timeline

Assistant Manager

Woodhaven Country Club
05.2023 - Current

Lifeguard

Woodhaven Country Club
05.2021 - 09.2022

Deck Hand

Woodhaven Country Club
05.2020 - 09.2020

High School Diploma -

Louisville Male High School

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Molly Walker