Motivated worker with experience working in a job that requires teamwork, organization, leadership, responsibility, and cooperation. Able to work with others, learn from mistakes and other, and make sure that others are safe and having a good time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Woodhaven Country Club
05.2023 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
Oversaw and managed lifeguard staff by monitoring attendance and performance.
Adjusted pool chemical balance to maintain general water cleanliness.
Performed regular safety inspections of pools and equipment to reduce hazards.
Developed lifeguard deck rotational system to monitor pools.
Maintained filtration system and other aquatic systems within facility to support proper operations.
Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
Assigned schedules and specific tasks to workers for optimal coverage.
Trained workers in service policies, safety requirements and specifics of activities.
Monitored workers for performance, professionalism and service quality.
Empowered workers to independently handle common issues and maintain strict safety standards.
Enhanced customer service based on feedback from guests.
Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Lifeguard
Woodhaven Country Club
05.2021 - 09.2022
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Provided friendly customer service to guests and addressed concerns.
Monitored safety of guests in and around swimming pool.
Attentively monitored swimmers to identify distress.
Responded to emergency situations in a timely, efficient manner.
Educated patrons on safety protocols and enforced safety rules.
Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Responded to patron incidents in professional and timely manner.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Cleared pool areas of debris and hazardous objects to increase safety.
Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Inspected pools and pools areas for adherence to safety protocols.
Recorded daily activity logs and incident reports for tracking purposes.
Inspected and tested pool equipment functionality to minimize hazards.
Trained new lifeguards on safety procedures and protocol.
Scanned main areas to monitor for any safety risks.
Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Conducted patrols to identify and help those in need of immediate care and assistance.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Provided instruction and assistance to patrons on proper use of recreational equipment.
Sampled pool water to check chemical levels prior to starting swimming instruction.
Assisted in organizing and implementing recreational activities and programs.
Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Deck Hand
Woodhaven Country Club
05.2020 - 09.2020
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Removed trash, debris and other waste materials from premises.
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals, and materials properly and with caution.
Confirmed all cleaning tools and equipment were stored properly after use.
Emptied trashcans and transported waste to collection areas.
Provided assistance to other staff members with cleaning of difficult areas.
Organized and used industrial cleaning products following strict safety procedures.
Performed regular maintenance and repairs on various cleaning tools and equipment.
Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Responded immediately to calls from personnel to clean up spills and wet floors.
Identified repair needs and major maintenance concerns, and escalated issues to management.