Summary
Overview
Work History
Education
Skills
Timeline
Generic
Molly Warner

Molly Warner

Oak Harbor,WA

Summary

Passionate about education and positivity with an emphasis on customer service. Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.

Overview

22
22
years of professional experience

Work History

Learning Experience Designer

Onboard Resident Support
06.2024 - Current
  • Develop training programs for the entire company
  • Delegate responsibilities to ensure task completion
  • Provide continuous support for all departments of Onboard
  • Continue tasks from the Learning & Enablement Analyst position

Learning & Enablement Analyst

Onboard Resident Support
10.2023 - 06.2024
  • Trained additional trainers for the Resident Support Team
  • Developed internal training programs within Resident Support
  • Recruited US and offshore employees

Resident Support Trainer

Onboard Resident Support
10.2022 - 10.2023
  • Prepared new Resident Support Agents for their roles
  • Created, managed, and assisted with daily Resident Support education
  • Offered continuous support for the Resident Support team

Resident Support Agent

Onboard Resident Support
05.2022 - 10.2022
  • Answered phone calls promptly to provide exceptional customer service
  • Utilized problem-solving skills to find the best solutions for residents
  • Continuously learned and implemented changing information

Owner/Operator/Artist

West Beach Soap
03.2017 - 05.2022
  • Created the brand, recipes, art, logos, website, and managed inventory
  • Purchased raw ingredients and prepared recipes
  • Responded to customer inquiries in person, via email, and phone

Vacation Ownership Advisor

Marriott Vacation Club International
01.2007 - 01.2011
  • Managed yearly vacation planning and customer service for 1,300 timeshare owners
  • Assisted owners with loan questions, payments, and payment plans
  • Responded to voicemail and email inquiries

Vacation Ownership Advisor Team Assistant

Marriott Vacation Club International
01.2006 - 01.2007
  • Developed a new position within the department
  • Created a motivational program for the team
  • Researched and resolved issues through the Internet and collaboration with co-workers

Vacation Planning Counselor

Marriott Vacation Club International
11.2005 - 01.2006
  • Learned 11 different computer systems for vacation planning
  • Answered inbound phone calls continuously
  • Discovered out-of-the-box solutions for owners' concerns

Account Manager

Discover Financial Services
01.2003 - 03.2005
  • Answered inbound customer service phone calls
  • Initiated team-building projects for the manager
  • Upsold balance transfers and other sales opportunities

Education

Massage Therapy Certification And Business Management - Learning And Development

Utah College of Massage Therapy Inc
Salt Lake City, UT
05-2010

Skills

  • Adaptive Learning
  • Learning Management Systems
  • Visual Communication
  • Learning Strategies
  • Instructional Strategies
  • Curriculum Design
  • Training Program Development
  • Curriculum Implementation
  • Candidate Sourcing
  • Talent Acquisition
  • Teamwork and Collaboration
  • Training program improvement
  • Workforce efficiency
  • Team member development
  • Orientation and Onboarding
  • Employee Interviewing
  • Course Materials Development
  • Decision-Making
  • Call Management
  • Scheduling
  • Customer Service
  • Quality Control
  • Project management abilities
  • Client Relations
  • Call Center Operations
  • Building rapport

Timeline

Learning Experience Designer

Onboard Resident Support
06.2024 - Current

Learning & Enablement Analyst

Onboard Resident Support
10.2023 - 06.2024

Resident Support Trainer

Onboard Resident Support
10.2022 - 10.2023

Resident Support Agent

Onboard Resident Support
05.2022 - 10.2022

Owner/Operator/Artist

West Beach Soap
03.2017 - 05.2022

Vacation Ownership Advisor

Marriott Vacation Club International
01.2007 - 01.2011

Vacation Ownership Advisor Team Assistant

Marriott Vacation Club International
01.2006 - 01.2007

Vacation Planning Counselor

Marriott Vacation Club International
11.2005 - 01.2006

Account Manager

Discover Financial Services
01.2003 - 03.2005

Massage Therapy Certification And Business Management - Learning And Development

Utah College of Massage Therapy Inc

Similar Profiles

CREATE PROFILE
Molly Warner