Molly Welch

• Contacted customers prior to delivery to coordinate delivery times.
• Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
• Maintained an organized, clean and safe vehicle at all times.
• Stayed updated on current promotions offered by partner restaurants so that customers can be informed accordingly.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Navigated local streets and highways with ease using GPS system.
• Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
• Recorded weekly hours and mileage for accurate payment.
• Assisted customers with placing their orders over the phone if needed.
• Ensured proper handling of food items throughout the entire delivery process.
• Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
• Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
• Obtained receipts or signatures for delivered goods, collecting payment for services when required.
• Resolved customers' complaints regarding products or services.

• Welcomed patients and visitors in person or on the telephone while answering and referring inquiries.
• Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Conducted patient consultations to review and answer questions related to financial policies and requirements.
• Comforted patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception
area.
• Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Contributed to team efforts by accomplishing related results as needed.

• Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.

• Processed and entered referrals on behalf of the crisis team.
• Precisely evaluated and verified benefits and eligibility of the client.
• Sent authorization requests for the respective program to the specific MCO.
• Verified approval or denial for requested authorizations and uploaded accordingly.
• Acted as a liaison between the client and crisis therapists often.
• Completed LHC renewals on behalf of the PSR team.
• Completed Tams calls on behalf of the MST team.
• Forwarded faxes from the email based fax machine to the entire company.
• Completed any other tasks that I was requested to do for the crisis team in order to learn and build competency.

• Referred unresolved customer grievances to designated departments for further investigation.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain
information, take orders, and address complaints.
• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
• Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.

• Printed payrolls, run checks through a sealing machine, and package for delivery or pick up.
• Entered new employee information for each specific client upon their being hired.

• Followed strict compliance guidelines when completing financial transactions for customers.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Educated customers about different types of banking services available at the branch.
• Responded and assisted customers with account inquiries and updates.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Adhered to financial services security and audit procedures.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Received and counted daily inventories of cash, drafts and checks.
• Processed loan payments by verifying funds availability prior to disbursing funds.
• Directed specific questions to appropriate branch personnel.
• Welcomed customers and offered pleasant service during entire transaction.
• Built and maintained client relationships through quality, personalized interactions.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.