Hi, I’m
Molly Wielgat
Phoenix,AZ
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Self-starter with excellent sales ability. Strengths are based on prioritization and multitasking under pressure. Goal driven to build upon a new career at a company that is looking for fresh innovative ideas to evolve their image and learn through a workforce that truly reflects the company mission.
Overview
8
years of professional experience
Work History
Cathy Nolan Art
Virtual Assistant
03.2018 - Current
Job overview
- Organize calendar media content for future artwork, appointments and travel accommodations
- Assist in growing the company brand initiatives
- Maintain database to ensure continuation of past and current clients, while seeking and growing potential clientele
- Manage and update social media platforms including Facebook, Instagram, Twitter, Pinterest and YouTube
- Respond to calls and provide information concerning Cathy's services and artwork pricing; referred calls to artist directly if asked
- Research website design concepts and contributed with the presentation of all social media accounts
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Starbucks Company, Lawrence And Central Location
Barista
08.2022 - 02.2023
Job overview
- Follow internal service and register/cash handling policies and procedures
- Maintained knowledge of all products and promotions to ensure accurate orders are prepared each time
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Communicated any issues regarding quality control or maintenance needs directly to management for resolution on a timely basis
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily
United Club, O’hare International Airport
Executive Supervisor
07.2021 - 12.2021
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Stefani Restaurants
Shift Manager
07.2019 - 03.2021
Job overview
- Trained and mentored new employees to maximize team performance.
- Increased sales by 10%
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Parlor Pizza Bar
Waitress
01.2017 - 01.2019
Job overview
- Learn exceptional up-selling skills and in-depth menu knowledge -Displayed advanced customer service competencies in every position held; ensured all guests received prompt and attentive service
- Thrived within high-volume environments, serving up to 275 guests per shift
- Memorized 30+ menu items and daily specials and accurately relayed information to customers -Maintained the highest standards of safety and hygiene in terms of the restaurants regulations
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and up-sold food and drinks to increase sales.
Think Green Think Clean, Eco Friendly Carpet and Upholstery Cleaning Services
Office Administrator
01.2015 - 01.2019
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Organized, facilitated and participated in community service efforts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Amy Kazmierowicz
Child Care Provider
01.2016 - 03.2017
Job overview
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Spring Hill CollegeMobile, AL
Some College (No Degree) from Biology
Moraine Valley Community CollegePalos Hills, IL
Some College (No Degree) from Kinesiology
Mother McAuley Liberal Arts High School
High School Diploma
05.2013
Skills
- Microsoft Office Suite
- Marketing Initiatives
- Clerical Staff Oversight
- Remote Conferencing
- HTML (Basic),
- C (Intermediate)
- Social Media Management
- Bookkeeping
- Web Development/ Web Design
- WordPress
- JavaScript
- CSS
- Java
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Starbucks Company, Lawrence And Central Location
08.2022 - 02.2023
Executive Supervisor
United Club, O’hare International Airport
07.2021 - 12.2021
Shift Manager
Stefani Restaurants
07.2019 - 03.2021
Virtual Assistant
Cathy Nolan Art
03.2018 - Current
Waitress
Parlor Pizza Bar
01.2017 - 01.2019
Child Care Provider
Amy Kazmierowicz
01.2016 - 03.2017
Office Administrator
Think Green Think Clean, Eco Friendly Carpet and Upholstery Cleaning Services
01.2015 - 01.2019
Spring Hill College
Some College (No Degree) from Biology
Moraine Valley Community College
Some College (No Degree) from Kinesiology
Mother McAuley Liberal Arts High School
High School Diploma