Molly Winstead
Orlando,FL
Summary
Hands-on professional with 10+ years of experience in customer service, sales development, educational services, and client relationship building. Willing to take on new tasks with enthusiasm and considered a valuable and gifted team player. Committed to continuous growth and driven by personal standards of excellence.
Overview
7
7
years of professional experience
Work History
Workforce Development Administrator
Red River Technology
05.2023 - Current
- Managed Cisco Networking Academies for 250+ educational institutions.
- Facilitated monthly educational workshops in collaboration with Federal partners.
- Generated reports detailing findings and recommendations in collaboration with key company partners.
- Generated invoices for customers, processed payments, and documented account updates.
Sales Development Representative
Red River Technology
01.2022 - 05.2023
- Managed portfolio of 565 accounts and brought in potential for $2,512,000 in sales.
- Collaborated with account executives to develop targeted prospect lists and strategic calling and messaging campaigns to key decision makers in IT.
- Maintain strong relationships with prospects, keeping up with initiatives and facilitating calls with key team members to convert prospects into customers.
Office Manager
Ling's Acupuncture Inc.
04.2021 - 01.2022
- Increased customer base by 250+ in 8 months and boosted profit within product line.
- Maintained open communication with over 3,000 customers to foster positive relations and provide updates on issues.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Massage Therapist
Massage Envy
07.2019 - 01.2021
- Grew sales with great work ethic and individualized treatment care plans for over 150 patients.
- Booked appointments, answered 25+ phone calls daily, greeted clients, handled payments and created client service tickets.
Front Desk Associate
Massage Envy
12.2018 - 07.2019
- Organized and scheduled office meetings as well as client appointments for team of 26 professionals, effectively accommodating hectic agendas.
- Increased profits through providing excellent customer service, upselling promotions and products, and following established guidelines.
Bartender
Ford's Fish Shack
02.2018 - 10.2018
- Operated efficiently in high-volume setting providing excellent customer service and building rapport.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Electronic Warfare Technician
United States Air Force
09.2016 - 02.2018
- Handled administrative requirements, maintained records and submitted operational reports.
- Integrated intelligence activities into other military operations, plans and programs.
Education
Board of Nursing MBLEx - Massage Therapy
Northern Virginia School of Therapeutic Massage
Falls Church, VA05.2019
High School Diploma -
Eastern View High School
Culpeper, VA06.2014
Skills
- Network development
- Creative Solutions
- Customer Service Management
- Administration and Operations
- Microsoft Office Suite
- Performance Management
- Team Management and Supervision
- Contracts and Vendor Agreements
- Lead prospecting
- Project Coordination
- Program Oversight
- Cross-Functional Collaboration
Additional Information
- Rank: E-1 Certifications and Licenses , Secret Clearance, Top Secret Clearance, Massage Therapy License
Timeline
Workforce Development Administrator
Red River Technology
05.2023 - Current
Sales Development Representative
Red River Technology
01.2022 - 05.2023
Office Manager
Ling's Acupuncture Inc.
04.2021 - 01.2022
Massage Therapist
Massage Envy
07.2019 - 01.2021
Front Desk Associate
Massage Envy
12.2018 - 07.2019
Bartender
Ford's Fish Shack
02.2018 - 10.2018
Electronic Warfare Technician
United States Air Force
09.2016 - 02.2018
Board of Nursing MBLEx - Massage Therapy
Northern Virginia School of Therapeutic Massage
High School Diploma -
Eastern View High School
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