Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly E Pugh

Lancaster,OH

Summary

Dynamic and results-driven Store Manager with extensive experience at Walgreens, excelling in customer service and problem-solving. Successfully implemented loss prevention strategies, enhancing store profitability while fostering strong customer relations. Proven ability to manage inventory effectively and lead teams in a fast-paced environment, ensuring operational excellence and employee development.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager, Pharmacy Retail Operations

Walgreens
12.2024 - Current
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Coordinated special events such as product launches or seasonal promotions to drive traffic into the store.
  • Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
  • Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
  • Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
  • Collaborated with regional management on the development of targeted sales goals and strategies for success.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs effectively.
  • Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
  • Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
  • Provided ongoing training for staff members to ensure continued professional growth and improved performance.
  • Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
  • Developed strong relationships with vendors to negotiate better pricing, delivery times, and product quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Emerging Store Manager

Walgreens
10.2022 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Shift Lead

Walgreens
01.2010 - 10.2022
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Continued learning by observing upper management/leadership by working closely with them
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Education

State Certification - Medical Office Technology

Fairfield Career Center
3985 Coonpath Rd NW, Carroll, OH 43112
06-1998

High School Diploma -

Lancaster High School
1312 Granville Pike Lancaster, OH 43130
06-1997

Skills

  • Strong customer service
  • Analytical problem-solving
  • Proficient in multitasking
  • Proficient time management
  • Project coordination
  • KPI Metrics
  • Adherence to deadlines
  • Evaluation of operational statements
  • Collaborative teamwork

Certification

Pharmacy Technician License

  • Licensed Pharmacy Technician 4/2018-present

Timeline

Store Manager, Pharmacy Retail Operations

Walgreens
12.2024 - Current

Emerging Store Manager

Walgreens
10.2022 - 12.2024

Shift Lead

Walgreens
01.2010 - 10.2022

State Certification - Medical Office Technology

Fairfield Career Center

High School Diploma -

Lancaster High School

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Molly E Pugh