Molly E Pugh
Lancaster,OH
Summary
Dynamic and results-driven Store Manager with extensive experience at Walgreens, excelling in customer service and problem-solving. Successfully implemented loss prevention strategies, enhancing store profitability while fostering strong customer relations. Proven ability to manage inventory effectively and lead teams in a fast-paced environment, ensuring operational excellence and employee development.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager, Pharmacy Retail Operations
Walgreens
2615 Brice Road, Reynoldsburg, OH 43068
12.2024 - Current
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Coordinated special events such as product launches or seasonal promotions to drive traffic into the store.
- Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
- Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
- Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
- Collaborated with regional management on the development of targeted sales goals and strategies for success.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs effectively.
- Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
- Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
- Provided ongoing training for staff members to ensure continued professional growth and improved performance.
- Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
- Developed strong relationships with vendors to negotiate better pricing, delivery times, and product quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Emerging Store Manager
Walgreens
3015 E Livingston Ave. Columbus, Ohio 43209
10.2022 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Shift Lead
Walgreens
859 E Main St. Lancaster, Oh 43130
01.2010 - 10.2022
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Continued learning by observing upper management/leadership by working closely with them
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Education
State Certification - Medical Office Technology
Fairfield Career Center
3985 Coonpath Rd NW, Carroll, OH 4311206-1998
High School Diploma -
Lancaster High School
1312 Granville Pike Lancaster, OH 4313006-1997
Skills
- Strong customer service
- Analytical problem-solving
- Proficient in multitasking
- Proficient time management
- Project coordination
- KPI Metrics
- Adherence to deadlines
- Evaluation of operational statements
- Collaborative teamwork
Certification
Pharmacy Technician License
- Licensed Pharmacy Technician 4/2018-present
Timeline
Store Manager, Pharmacy Retail Operations
Walgreens
12.2024 - Current
Emerging Store Manager
Walgreens
10.2022 - 12.2024
Shift Lead
Walgreens
01.2010 - 10.2022
State Certification - Medical Office Technology
Fairfield Career Center
High School Diploma -
Lancaster High School