Filevine
Mollye Samudro
Personal Injury Case Manager
Magnolia,TX
Summary
I’ve spent the last 12 years of my career learning the ins and outs of personal injury. It’s a fascinating subsection of the insurance world and I plan to continue to pursue in depth knowledge of all its aspects. I am dedicated to my craft and being a worthwhile addition to any team environment.
Overview
8
8
years of professional experience
Work History
Personal Injury Case Manager
Schuerger Law
Columbus, OH
10.2023 - Current
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
Personal Injury Consultant
R.O.E LLC
Houston, TX
01.2023 - 10.2023
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Created strategies to increase claim value and bolster injury recovery
- Performed detailed interviews with injured parties to best determine their next step in care.
- Advised law offices through the devils advocate method to locate gaps in their arguments.
Office Manager
Lindale Healthcare Clinic
Houston, TX
01.2022 - 11.2022
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw accounting, budgeting, and financial reporting.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Clinic Coordinator
Uptown Premier Medical Rehab
New Orleans, LA
04.2016 - 01.2022
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
Education
Political Science -
University of New Orleans
New Orleans, LASkills
Legal Research
Client Communication
Medical record review
Calendar Management
Case Evaluation
Claim investigation
Business Development
Customer Service
Software
Adobe
Microsoft Teams
Outlook
Quickbooks
Timeline
Personal Injury Case Manager
Schuerger Law
10.2023 - Current
Personal Injury Consultant
R.O.E LLC
01.2023 - 10.2023
Office Manager
Lindale Healthcare Clinic
01.2022 - 11.2022
Clinic Coordinator
Uptown Premier Medical Rehab
04.2016 - 01.2022
Political Science -
University of New Orleans