Filevine
Mollye Samudro
Personal Injury Case Manager
Magnolia,TX
Summary
I’ve spent the last 12 years of my career learning the ins and outs of personal injury. It’s a fascinating subsection of the insurance world and I plan to continue to pursue in depth knowledge of all its aspects. I am dedicated to my craft and being a worthwhile addition to any team environment.
Overview
8
8
years of professional experience
Work History
Personal Injury Case Manager
Schuerger Law
Columbus, OH
10.2023 - Current
- Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
Personal Injury Consultant
R.O.E LLC
Houston, TX
01.2023 - 10.2023
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Created strategies to increase claim value and bolster injury recovery
- Performed detailed interviews with injured parties to best determine their next step in care.
- Advised law offices through the devils advocate method to locate gaps in their arguments.
Office Manager
Lindale Healthcare Clinic
Houston, TX
01.2022 - 11.2022
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw accounting, budgeting, and financial reporting.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Clinic Coordinator
Uptown Premier Medical Rehab
New Orleans, LA
04.2016 - 01.2022
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
Education
Political Science -
University of New Orleans
New Orleans, LASkills
Legal Research
undefinedSoftware
Adobe
Microsoft Teams
Outlook
Quickbooks
Timeline
Personal Injury Case Manager
Schuerger Law
10.2023 - Current
Personal Injury Consultant
R.O.E LLC
01.2023 - 10.2023
Office Manager
Lindale Healthcare Clinic
01.2022 - 11.2022
Clinic Coordinator
Uptown Premier Medical Rehab
04.2016 - 01.2022
Political Science -
University of New Orleans