Vanessa M. Womble
Brooklyn
Summary
Customer-oriented and Serviced-focused General Manager with 30 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
42
42
years of professional experience
Work History
General Manager
Prosegur
10.2012 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Delta Air Lines, LaGuardia Airport
04.1982 - 10.2011
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated with cross-functional teams to develop innovative solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
MBA - Human Resources Management
Saint Joseph's University
New York, NY01.2009
Master of Science - Human Resources Development
Saint Joseph's University
New York, NY01.2009
Bachelor of Arts - Economics
Hunter College of The City University of New York
New York1986
Skills
- Customer Retention
- Financial Administration
- Account Management
- Workflow Planning
- Quality Management
- Operations Oversight
- Staff Supervision
- Employee Development
- Staffing
- Performance Improvement
- Customer Relations
- Operations Management
- Client Relations
- Team Leadership
- Troubleshooting Expertise
- Effective Leader
Affiliations
- Board President of Housing Corporation
Additional Information
Board President of Housing Corporation
Treasurer of Church Board
Landmark Education Corporation
Timeline
General Manager
Prosegur
10.2012 - Current
General Manager
Delta Air Lines, LaGuardia Airport
04.1982 - 10.2011
MBA - Human Resources Management
Saint Joseph's University
Master of Science - Human Resources Development
Saint Joseph's University
Bachelor of Arts - Economics
Hunter College of The City University of New York
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