Molly J. Moore
Sarasota,FL
Summary
Dynamic and dedicated professional with extensive experience in customer service, recognized for an engaging personality and a flexible approach to problem-solving. Fosters positive interactions and anticipates customer needs, ensuring memorable experiences for guests. A proactive team player who thrives in fast-paced environments while maintaining a friendly and upbeat demeanor. Committed to delivering exceptional service that enhances customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Restaurant Server
Caragiulo's
04.2018 - Current
- Provide exceptional customer service in a fast-paced dining environment.
- Assist guests with menu selections and accommodated dietary restrictions.
- Manage food and beverage orders efficiently using restaurant POS system.
Owner/Founder
Nutty Girl
01.2018 - Current
- Create marketing campaigns to promote products and services effectively.
- Maintain relationships with key clients to secure repeat business.
- Develop business plans and strategies for new product launches.
- Negotiate contracts with customers, vendors, and partners.
Assistant General Manager
Tableseide Restaurant Group
09.2016 - 04.2018
- Assisted in daily operations ensuring smooth restaurant functionality.
- Coordinated staff schedules aligning with peak service times.
- Facilitated communication between front and back of house teams and resolved customer complaints
- Provided training, guidance, and support to staff members on proper procedures and policies
Membership Administrator
Longboat Key Club
04.2013 - 11.2014
- Managed membership database, ensuring accuracy and timely updates for member records.
- Coordinated onboarding process for new members, enhancing engagement and retention strategies.
- Supported development of member events planning and execution
- Developed communication materials to inform members of benefits, events, and services available.
Restaurant Server/Bartender
Tableseide Restaurant Group
09.2008 - 08.2014
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently during peak hours.
- Assisted in training new servers on menu items and service protocols.
Education
Master of Science - Hospitality Management
University of South Florida, Sarasota-Manatee
Bradenton05-2015
Bachelor of Science - Geographic Information Systems
University of North Carolina At Charlotte
Charlotte, NC05-2000
Skills
- Customer engagement
- Client relationship management
- Effective conflict resolution
- Strong verbal communication
- Meticulous attention to detail
- Prioritization and scheduling
Timeline
Restaurant Server
Caragiulo's
04.2018 - Current
Owner/Founder
Nutty Girl
01.2018 - Current
Assistant General Manager
Tableseide Restaurant Group
09.2016 - 04.2018
Membership Administrator
Longboat Key Club
04.2013 - 11.2014
Restaurant Server/Bartender
Tableseide Restaurant Group
09.2008 - 08.2014
Bachelor of Science - Geographic Information Systems
University of North Carolina At Charlotte
Master of Science - Hospitality Management
University of South Florida, Sarasota-Manatee