Molly Platt
Orchard Park
Summary
Sales professional with solid track record in enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Client Service Manager
Highmark Blue Cross Blue Shield
11.2014 - Current
- Led client engagement initiatives to enhance satisfaction and retention rates.
- Mentored junior staff on best practices in client relationship management and service excellence.
- Facilitate change in funding of groups from fully insured to ASO, fully insured to Minimum Premium, and fully insured to ASO.
- Established collaborative partnerships with several Account Executives, the clients in their books of business, and their brokers.
- Followed and improved the group implementation process, including reviewing signed documents, quoting benefits, generating implementation notes, and updating plan and matrix information per other teams’ requests.
- Respond within 24 business hours to inquiries from clients and brokers regarding, but not limited to, plan information, requests for reports, member concerns, and online enrollment questions.
Bartender
Ilio DiPaolo's
09.2020 - Current
- Crafted unique cocktails and beverages to enhance customer experience.
- Provided exceptional customer service in a fast-paced bar environment.
- Cleaned, organized, and stocked supplies to ensure seamless operations.
- Trained new staff on bar procedures and service standards for consistency.
- Monitored compliance with health and safety regulations in beverage handling.
- Collaborated with kitchen staff to coordinate timely food and drink service delivery.
Sales Associate
Bath & Body Works Inc.
10.2020 - Current
- Delivered exceptional customer service to enhance shopping experiences and drive repeat business.
- Assisted in visual merchandising to maintain brand standards and attract customer attention.
- Managed inventory effectively, ensuring product availability and timely restocking of shelves.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Bartender
Big Ditch Brewing Company
04.2014 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Bachelor of Arts - English; Creative Writing
Medaille College
Buffalo, NY06-2009
Skills
- Customer relationship management
- Visual merchandising
- Cash handling procedures
- Process improvement
- Health and safety compliance
- Team collaboration
- Effective communication skills
- Bartending techniques
- Event service coordination
- Quality assurance standards
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Certification
- Licensed Producer Insurance Agent for Life, Accident & Health - 2016-Present
Timeline
Sales Associate
Bath & Body Works Inc.
10.2020 - Current
Bartender
Ilio DiPaolo's
09.2020 - Current
Senior Client Service Manager
Highmark Blue Cross Blue Shield
11.2014 - Current
Bartender
Big Ditch Brewing Company
04.2014 - 03.2020
Bachelor of Arts - English; Creative Writing
Medaille College