Molly Monique Sunderland
Fries,VA
Summary
With 20 years of banking experience in a variety of roles, I want to continue my development and growth with a reputable company and maximize my skills that I have developed through the years to help contribute to the success of the organization.
Overview
25
25
years of professional experience
Work History
Loan Officer Assistant
Gold Canyon Mortgage
10.2015 - 08.2019
- Assisted mortgage broker with loan application throughout loan closing process.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Set up files using loan officer checklist and submitted on-time for processing.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Customer Service Representative/Manager
Bank of America
09.1994 - 03.2015
- Provide excellent customer service, greeting customers warmly and making them feel welcome.
- Process banking transactions accurately and efficiently. Adhere to regulations. Handle and solve customer inquires. Provide banking information on products and services.
- Routinely work with customers to build and deepen relationships. Ensure customers needs are met by recommending the best products, services and solutions.
- Built positive rapport and relationships for high levels of customer satisfaction. Resolving complex service issues or referring to the appropriate associate to ensure customer satisfaction.
Education
High School Diploma -
Christian Liberty Academy
Arlington Heights, IL05-1994
Skills
- Excellent Customer Service and problem solving abilities
- Positive attitude
- Process transaction efficiently and accurately
- Empathy and understanding
- Excellent phone and computer skills
Timeline
Loan Officer Assistant
Gold Canyon Mortgage
10.2015 - 08.2019
Customer Service Representative/Manager
Bank of America
09.1994 - 03.2015
High School Diploma -
Christian Liberty Academy
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