MOLLY S. MACKERT
Tampa,Florida
Summary
Resourceful Vice President with over 6 years of results-oriented experience in business intelligence and operations and personnel management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Multi faceted leader recognized for driving results in collaborative, inclusive manner.
Overview
25
25
years of professional experience
Work History
Vice President Personnel Credit Services
SitusAMC
Tampa, FL
11.2020 - 06.2023
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Assisted in employee recruitment, hiring and interview processes.
- Aligned HR policies with federal and local regulations.
- Helped with employee transfers and referrals.
- Created and implemented employee retention strategies.
- Developed employee orientation and training programs for new hires.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline and termination to address policy infractions.
- Suggested promotions and wage increases according to employee performance.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Solved complex incidents and problems impacting management and business direction.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Mentored and internally promoted successful staff into leadership positions to drive company growth.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinated work across departments to keep teams on track with company goals.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Generated and implemented business strategies to increase revenue while executing operational base development.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Collaborated with various departments to identify operational challenges and plan corrective actions.
- Created business process flows to identify opportunities for improvement.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Delivered expert thought leadership recognized for driving process improvements.
- Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
- Crafted and monitored internal control systems.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
AVP Personnel Manager
SITUS AMC
Tampa, FL
03.2017 - 11.2020
SitusAMC
- Demonstrated strong leadership skills in assisting peers in addressing questions and providing support on daily practices
- Reduced review times across the team by 15%
- Strong ability to accurately assess staff for promotions and cross training opportunities
- Fluent knowledge of company policies and procedures to provide cross departmental support
- Lead in training of new personnel managers and cross training of CSM’s
- Committed to exceeding management standards of daily performance and production
- Interfaced with all departments to implement procedures
- Action oriented and solid problem-solving capabilities
- Proficient with communication and motivation of staff
- Solution seeking and efficiency building thinker.
- Reported on workplace health and safety compliance to superiors.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Aligned HR policies with federal and local regulations.
- Scheduled meetings with employees to address concerns and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Developed employee orientation and training programs for new hires.
- Suggested promotions and wage increases according to employee performance.
- Handled employee discipline and termination to address policy infractions.
Servicing/Modification Due Diligence Analyst/Underwriter
American Mortgage Consultants/SITUS AMC
Tampa, FL
09.2015 - 03.2017
- Provides concise feedback of performing and non performing loans
- Demonstrates excellent time management skills while reviewing documents within client requested parameters
- Strong Ability to accurately identify portfolio risks from clients underlying business practices
- Fluent knowledge of payment history analysis and evaluation of credit performance
- Detail oriented work ethic and ability to plan ahead to meet or exceed deadlines on assigned projects
- Committed to exceeding management standards of daily performance and production
- Experienced in loan modification review and results reporting.
- Assisted with analysis and data gathering in support of risk assessment.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with analysis and data gathering in support of risk assessment.
Foreclosure Litigation Case Manger
Gilbert Garcia Group
, P.A.
01.2014 - 08.2015
- Extensive review of Notes, Mortgages, Chain of title, assignments, and recordation dates
- Comprehensive knowledge of Real Estate Law and procedures
- Global pipeline management and client reporting
- Anti Money laundering certification
- Restricted turn times on review of pleadings and case litigation that were consistently achieved
- Excelled in time management of client expectations and resolutions
- Consistently scored 100% on review client pipeline
Bankruptcy Specialist III
Ronald R. Wolfe & Associates P.L
Tampa, FL
03.2008 - 10.2013
- Chapter 13 & 7 File Manager/ GMAC/ Wells Fargo Direct Source Liaison
- Widespread experience in Bankruptcy proceedings
- Extensive knowledge of servicing mortgage loans
- Comprehensive review of client systems, including expanded pipeline management
- Monitor and refer all non-performing loans to obtain relief from bankruptcy
- Daily updating of Plan Review findings in client systems
- Training for teams when changes occur in policy and procedures
- Mitigated loss and legal risk for company and servicer by consistent accuracy
Account Manager II / Underwriter
First NLC Financial Company LLC
Tampa, FL
06.2003 - 03.2007
- Promoted to Underwriter after 4th quarter review
- Worked closely with Jr
- Underwriter to ensure turn times are met
- Widespread compliance knowledge
- 1.5 Mil Sign off authority
- Manually underwrite as well as utilize DU and LP
- Responsible for clearing incoming conditions within set turn times
- Excelled in Pipeline management and Time management
- Collect and underwrite all consumer documentation
- Establish and maintain open lender to broker communications
- Managed and closed pipeline of 4 million dollars in saleable loans per month
- Coordinate and set up closings with title agent and broker
- Trained all new incoming Account Executives on processing/underwriting system
- Ensure packages are completed and monetary wires ordered and closing deadlines met
- Sign off authority of loan conditions sent in by broker and ensured satisfaction by lender
- Knowledge of federal law and underwriting guidelines and ability to convey clients
- Collaborate with underwriting to structure financially sound loans to benefit borrowers
- Responsible for knowledge of current mortgage pricing and all lender products
- Excelled under pressure to ensure month end quotas and office goals were met or exceeded
Office Manager and Lead Processor
Medallion Mortgage & Financial Services
Tampa, FL
03.1998 - 05.2003
- Plan, direct, and coordinate supportive services of an organization
- Recordkeeping, mail distribution, receptionist, and other office support
- Gather and verify all documentation prior to being sent to lender for clearance and approval
- Coordinate closings with title companies and borrower(s)
- Order all supporting documentation for loan packages such as title, appraisal, and all financial documentation along with performing proper due diligence
- Tracking all loan closings for federal wire disbursements
- Properly monitoring and distributing loan leads to internal loan officers
- Consulting with management on daily basis to handle all urgent matters in a professional way Knowledge:
- Microsoft Suite
- Fiserv / Mortgage Serve system
- Debt Ratio Computation
- Condo documentation review
Education
Irwin Mortgage “VA and FHA Loan Guidelines Certification” Completed -
01.2000
SPJC Assoc. Degree -
Seminole High School
01.1993
Cary Goresline Presents “Evaluating the Self Employed Borrower” Certified -
01.1990
Skills
- Staff Development
- Documentation and Reporting
- Performance Monitoring and Evaluation
- Metrics Tracking
- Staff Training
- OKRs and KPIs
- Strategic Planning
- Coaching and Mentoring
- Process Improvement
- Industry Best Practices
- Performance Monitoring
- Presentations
- Complex Problem-Solving
- Training and Mentoring
- Verbal and Written Communication
- Critical Thinking
- Foreclosures and Liquidations
- Recruiting and Interviewing
- Results-Driven
- Mortgage Banking and Analysis
- Policy and Procedure Development
- Team Leadership
- Relationship Building
- Staff Recruiting and Retainment
- Process Optimization/Improvements
- Account Management
- Company Guidelines
References
References:
Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Vice President Personnel Credit Services
SitusAMC
11.2020 - 06.2023
AVP Personnel Manager
SITUS AMC
03.2017 - 11.2020
Servicing/Modification Due Diligence Analyst/Underwriter
American Mortgage Consultants/SITUS AMC
09.2015 - 03.2017
Foreclosure Litigation Case Manger
Gilbert Garcia Group
01.2014 - 08.2015
Bankruptcy Specialist III
Ronald R. Wolfe & Associates P.L
03.2008 - 10.2013
Account Manager II / Underwriter
First NLC Financial Company LLC
06.2003 - 03.2007
Office Manager and Lead Processor
Medallion Mortgage & Financial Services
03.1998 - 05.2003
Irwin Mortgage “VA and FHA Loan Guidelines Certification” Completed -
SPJC Assoc. Degree -
Seminole High School
Cary Goresline Presents “Evaluating the Self Employed Borrower” Certified -
Similar Profiles
Lashminarayanan SubbarayaluLashminarayanan Subbarayalu
Senior Manager at SitusAMCSenior Manager at SitusAMC
Paul TaylorPaul Taylor
AVP- Mortgage Origination Assessment at SitusAMCAVP- Mortgage Origination Assessment at SitusAMC
Lee Anne WhalenLee Anne Whalen
Senior Vice President, Portfolio Management at SitusAMCSenior Vice President, Portfolio Management at SitusAMC
Nancy DehlicNancy Dehlic
Mortgage Underwriter at SitusAMCMortgage Underwriter at SitusAMC
James FinleyJames Finley
President at The Finley Group and AssoicatesPresident at The Finley Group and Assoicates