Summary
Work History
Education
Skills
Timeline
GeneralManager
Molly Sullivan

Molly Sullivan

Springfield,MO

Summary

Enthusiastic "people person" eager to contribute to team success through devotion, hard work, attention to detail and excellent variety of skills. Clear understanding of instructions, wether they be written, spoken, or demonstrated.

Motivated to learn, grow, prosper, and excel in any industry ventured previously, presently, or in the future.

Work History

Personal Assistant to the Owner

The Figari Law Firm
, CA
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Organized and attended meetings and compiled related documents and reports.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Organized files for court proceedings.
  • Received and placed telephone calls to clients and prospective clients.
  • Screened telephone calls and forwarded to appropriate departments.
  • Obtained signatures from attorneys for legal documents.
  • Scheduled and made appointments for an attorney.
  • Diligently edited legal correspondence for grammar and spelling.
  • Created, indexed and maintained client binders.
  • Entered new cases into company database.
  • Developed and maintained filing and retrieval systems.
  • Scheduled all appointments, appearances and briefings.
  • Supported a law firm specializing in the practice of Employment law.

Sales Associate

Fossil Store
, New York
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Restaurant Waitress

Pizzano's Pizza
, Missouri
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated different styles of POS systems to cash out customer checks and complete order transactions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Restaurant Waitress

Maria's Mexican & American
, Missouri
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated different styles of POS systems to cash out customer checks and complete order transactions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Bachelor of Science - Forensic Psychology

Pace University
New York, NY

Skills

  • Data Research and Compilation
  • Event Planning
  • Visitor Greeting
  • Increasing Awareness
  • Call Screening
  • Calendar and Scheduling Software
  • Office Supplies and Inventory
  • Business Correspondence
  • Organizing and Preparing Meetings
  • Access Controls
  • Running Errands
  • Meeting Agenda Preparation
  • Microsoft PowerPoint
  • Document Filing and Retrieval
  • Presentation Support
  • Administrative Support
  • Correspondence and Memos
  • Multitasking and Organization
  • Call Routing
  • Reports and Financial Statements
  • Appointment Scheduling
  • Video Conferencing Software
  • Attention to Detail
  • Client Satisfaction
  • Office Systems Management
  • Childcare Expertise
  • Proper Phone Etiquette
  • Personal Hygiene Assistance
  • Interior Decorating
  • Confidentiality and Discretion
  • Catering Support
  • Executive Travel
  • File Maintenance
  • Customer Support Needs Assessment
  • Workflow Improvements
  • Mobility Support
  • Supporting Artists
  • Persuasive Negotiations
  • Departmental Support
  • Social Perception
  • Arranging Event Coverage
  • Photography Shoots
  • Workflow Processes
  • Status Updates
  • Transcribing Information
  • Advanced Excel Spreadsheet Functions
  • Punch Lists
  • Goal Minded
  • Filing

Timeline

Personal Assistant to the Owner

The Figari Law Firm

Sales Associate

Fossil Store

Restaurant Waitress

Pizzano's Pizza

Restaurant Waitress

Maria's Mexican & American

Bachelor of Science - Forensic Psychology

Pace University
Molly Sullivan