Molyvenson Louis
Miami,FL
Summary
Seasoned Account Manager with a proven track record at Kaseya, adept in client relationship management and data analytics. Fluent in four languages, I excel in cross-functional collaboration and CRM software, ensuring a 90% customer retention rate through strategic account oversight and effective communication.
Overview
7
7
years of professional experience
Work History
Account Manager
Kaseya
Miami, Florida
09.2023 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Produced sales documents, finalized deals and filed records.
Inside Sales Interline
Amerijet International
Miami, FL
02.2023 - 06.2023
- Primary line of communication for Amerijet interline department
- Maintained relationships with Amerijet interline partners, the Amerijet revenue management team, and the legal team via email, phone, virtual and in-person meetings
- Data gathering on cargo movement between Amerijet and partners
- This data was necessary for negotiations and establishing rates between airlines
- Produced, maintained, and proofread all legal documents within our department and stored them accordingly in the Amerijet system and CRM
Air Export lead supervisor
Amerijet Holdings
Miami, FL
06.2021 - 04.2022
- Generated and reviewed reports pertaining to Amerijet shipping in terms of weight, volume, number of shipments, and weekly revenue as a department
- Contributed to weekly meetings to report, discuss, and strategize with iTN and Amerijet managerial team
- Meetings ranged from department-oriented goals to company-wide aspirations that needed to be met
- Oversaw, instructed and contributed to daily tasks concerning employees, shipments, documentation, compliance, and invoicing
Inside Sales
Amerijet Holdings
Miami, FL
04.2018 - 01.2019
- Researched and decided on shipping routes based on data.
- Kept professional relationships with other airlines and clients alike.
- Provided phone and email support to our outside sales agents, and provided them with appointments on a weekly basis.
- Provided quotes for existing and potential clients, providing them with specific estimates for their shipping needs.
- Prepared monthly forecasts and budgets for the inside sales team.
- Analyzed financial data to identify trends in sales, expenditures, profits and losses.
- Analyzed data from various sources to identify trends in sales, customer behavior and supply chain performance.
Air Export Coordinator
Amerijet Holdings
Miami, FL
11.2017 - 01.2018
- Responsible for cargo booking with Amerijet and other airlines, SED filings, printing AWBs, warehousing procedures, and billing of clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created reports detailing shipment costs, timelines and other pertinent information related to exporting activities.
- Prepared and processed all necessary documentation for international trade transactions, including invoices, bills of lading and certificates of origin.
- Monitored product shipment status from production through delivery at destination port or airport.
- Processed applications for licenses required for certain types of exports or imports.
- Coordinated the movement of goods between countries by air, sea or land transportation according to customer requirements.
Education
Web Development
BrainStation
Miami, FL07.2022
Journalism -
Edison State College
01.2012
Foreign Languages -
Miami Dade College
01.2010
Skills
- Fluent in English, Spanish, French, Haitian Creole
- Account retention
- Sales forecasting
- Cross-functional collaboration
- Client relationship management
- CRM software proficiency
- Project management
- Systems and software expertise
- Upselling
- Preparing contracts
- Cost reviewing
- Verbal and written communication
- Account oversight
- Forecasting
- Data analytics
- Sales techniques
- Account management
- Customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
French
Native/ Bilingual
Timeline
Account Manager
Kaseya
09.2023 - Current
Inside Sales Interline
Amerijet International
02.2023 - 06.2023
Air Export lead supervisor
Amerijet Holdings
06.2021 - 04.2022
Inside Sales
Amerijet Holdings
04.2018 - 01.2019
Air Export Coordinator
Amerijet Holdings
11.2017 - 01.2018
Web Development
BrainStation
Journalism -
Edison State College
Foreign Languages -
Miami Dade College
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