Momen Osman
The Colony,TX
Summary
AWS Cloud Engineer with expertise in designing and managing scalable cloud solutions. Proven track record in leading cloud migration projects with minimal downtime. Proficient in AWS services, DevOps methodologies, and infrastructure automation to enhance performance and cost efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Baxter
Tx
01.2021 - Current
- Optimized ETL processes to ensure data integrity and pipeline stability.
- Enhanced database structures and query performance for efficient data retrieval.
- Implemented streamlined ETL pipelines to improve data processing workflows.
- Facilitated team collaboration by translating technical concepts for non-technical stakeholders.
- Migrated legacy systems to cloud platforms, enhancing scalability and performance.
- Managed high-stress situations effectively, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
Customer Service Representative
Aerotek
Ashburn, VA
07.2017 - 01.2018
- Optimized ETL processes to ensure data integrity and pipeline stability.
- Enhanced database structures and query performance for efficient data retrieval.
- Implemented streamlined ETL pipelines to improve data processing workflows.
- Facilitated team collaboration by translating technical concepts for non-technical stakeholders.
- Migrated legacy systems to cloud platforms, enhancing scalability and performance.
- Managed high-stress situations effectively, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
Customer Service Representative
Worldwide Flight Services
Sterling, VA
01.2018 - 08.2024
- Evaluated emerging technologies to proactively identify opportunities for system improvements or cost optimization strategies.
- Facilitated better decision-making with advanced analytical tools like Amazon Redshift or EMR for business intelligence insights.
- Delivered consistent project success by aligning closely with stakeholders to align solutions with business objectives and priorities.
- Enhanced data security through the implementation of encryption algorithms and access controls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate - Aws Data Engineer Associate
AWS
Tx08.2025
Information Technology
Canadian Sudanese College
08.2012
Skills
Programming languages: Python and SQL
Scripting: Bash
Cloud services: AWS (S3, Glue, Lambda, Redshift, Athena, EC2, CloudWatch)
Data processing tools: Airflow, Spark, Hadoop, Kafka
Databases: PostgreSQL and MySQL
Version control: Git
Containerization: Docker
Infrastructure as code: Terraform
Operating systems: Linux
Certification
AWS Data Engineer Associate Certification
Timeline
Customer Service Representative
Baxter
01.2021 - Current
Customer Service Representative
Worldwide Flight Services
01.2018 - 08.2024
Customer Service Representative
Aerotek
07.2017 - 01.2018
Certificate - Aws Data Engineer Associate
AWS
Information Technology
Canadian Sudanese College