Momena Shah
Houston,TX
Summary
Results-driven professional with comprehensive experience in clinical account management, focusing on building strong client relationships and driving business growth.
Adept at resolving client issues and aligning services with client needs.
Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Expertise in a variety of EHR's including Epic, ECW, Cerner, Launchpoint, AllScripts, Athena, and many more.
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Scribekick
06.2023 - Current
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Played a vital role in maintaining and enhancing relationships with approximately 30 healthcare providers
- Oversaw accounts and acted as the primary point of contact for providers, ensuring their needs were met with high-quality documentation support
- Collaborated with internal teams to ensure service satisfaction and operational efficiency, contributing to overall client success
- Conducted audits of provider notes and trained and mentored scribes, developing resources to improve documentation quality and streamline workflows
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Trainer
Scribe-x
05.2022 - 06.2023
- Developed and implemented about 10 new training programs for new scribes, ensuring comprehensive understanding of medical terminology, documentation protocols, and software systems
- Conducted hands-on training sessions and workshops to enhance scribe skills in real-time documentation and patient interaction
- Collaborated with medical staff to create tailored training materials that align with various specialties, ensuring effective integration of scribes into clinical workflows
- Evaluated trainee performance through assessments and feedback, providing constructive guidance to improve accuracy and efficiency
- Maintained up-to-date knowledge of industry standards and best practices to continuously refine training methodologies and materials
- Acted as a liaison between scribes and healthcare providers to facilitate clear communication and address any concerns regarding documentation practices
Medical Scribe
Scribe America
10.2019 - 05.2022
- Reviewed medical records for completeness, accuracy, and compliance with regulations
- Retrieved patient medical records for physicians, technicians, and other medical personnel to ensure timely access to information
- Accurately entered patient chief complaints, history of present illness (HPI), and completed charts in timely manner
- Ensured that transfers, specialist consultations, and other medical care were initiated and completed efficiently
- Conducted audits of provider notes to verify accuracy and ensure compliance with billing requirements
- Collaborated closely with healthcare providers to document patient encounters, enhancing quality of care and communication
Sales Associate/Receptionist
Brands Just Pret
07.2019 - 10.2019
- Assisted with administrative tasks such as data entry, filing, and maintaining office supplies to ensure efficient operations
- Processed sales transactions accurately using point-of-sale (POS) systems and handled cash management duties
- Maintained knowledge of current promotions, product features, and store policies to effectively communicate with customers
- Assisted in visual merchandising efforts to enhance product displays and improving shopping experience
- Collaborated with team members to achieve sales targets and maintain positive store environment
Education
Bachelor of Science - Biology
University of Houston
Houston, TX05.2018
Skills
- Relationship building and management
- Account development
- Client rapport
- Account servicing skills
- Client meetings
- Data-driven decision-making
Certification
- CPR Certification
- BLS Certification
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company scribes, training medical providers in their respective EHR's and creating templates to manage their documentation needs, and increasing employee productivity and product knowledge.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Native or Bilingual
Timeline
Account Manager
Scribekick
06.2023 - Current
Trainer
Scribe-x
05.2022 - 06.2023
Medical Scribe
Scribe America
10.2019 - 05.2022
Sales Associate/Receptionist
Brands Just Pret
07.2019 - 10.2019
- CPR Certification
- BLS Certification
Bachelor of Science - Biology
University of Houston
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