Momin Mozam
Brooklyn,New York
Summary
Highly skilled Functional and Non-Functional Business Analyst with over 5 years of experience in gathering and documenting business requirements, conducting gap analysis, and collaborating with stakeholders to deliver solutions that align with business objectives. Known for exceptional verbal communication skills, the ability to elicit detailed functional requirements, and bridging the gap between business needs and technology. Proficient in Azure DevOps, Microsoft 365, Jira, Confluence, and ServiceNow for project management, creating comprehensive documentation, managing requirements for mobile and web applications, and ensuring successful project outcomes through clear and concise communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Analyst
St Jude Medical Inc
01.2025 - Current
- Manage and maintain end-to-end data workflows for Central and South America, including data cleaning, formatting, validation, and transformation for reporting and analysis.
Extract, map, and integrate data from CRM systems and multiple external sources into Power BI, enabling real-time visualization and strategic reporting.
Perform data mapping using JSON payloads, and support API-based data integration with various platforms to centralize and streamline datasets.
Created and maintained 10+ Power BI dashboards used by leadership teams to monitor key program KPIs across countries and institutions.
Conduct data quality checks using both automated rules and manual review processes to ensure accuracy and consistency across all reporting layers.
Utilize advanced Excel functions (e.g., Power Query, INDEX-MATCH, pivot tables, nested logic, macros) for formatting, transforming, and validating large datasets.
Reduced manual reporting time by 40% through the development of reusable Excel templates and automated trackers.
Collaborate closely with CRM and data governance teams to maintain accurate field mappings and ensure alignment across systems.
Document business requirements, processes, test cases, and meeting minutes in Confluence, creating a centralized and well-organized knowledge base.
Use Confluence alongside Jira to link documentation with development tasks, improving traceability and team collaboration.
Facilitate and document 15+ stakeholder meetings monthly, capturing requirements, updating progress, and aligning priorities across teams.
Support User Acceptance Testing (UAT) by developing test cases and validating outputs against documented business rules.
Coordinate with technical teams to troubleshoot CRM data sync issues, resolving integration errors and ensuring reliable data pipelines.
Technical Business Analyst
Farm Bureau Insurance
05.2023 - 10.2024
- Lead functional requirements gathering for enterprise-wide technology modernization projects, collaborating with stakeholders through interviews, workshops, and observations to define and refine business needs.
- Conduct in-depth gap analyses to evaluate current vs. target states, providing actionable recommendations to streamline business operations and align with strategic goals.
- Utilize SmartIQ to design and configure dynamic eForms, ensuring usability, accuracy, and compliance with business workflows.
- Perform data mapping and transformation using JSON payloads, supporting system integration through RESTful API connections between forms, back-end systems, and data warehouses.
- Maintain comprehensive documentation of functional requirements, user flows, and system behavior in Confluence, enhancing visibility and cross-team collaboration.
- Use Jira and Confluence together to manage user stories, acceptance criteria, sprint progress, and traceability of changes throughout the SDLC.
- Develop detailed BRDs, process flows (Visio), and user stories, bridging the gap between business objectives and technical solutions.
- Manage and track deliverables in Azure DevOps, ServiceNow, Microsoft 365, and Jira, ensuring timely completion of tasks and transparency across teams.
- Engage in continuous stakeholder communication to validate requirements, manage expectations, and drive alignment from discovery to delivery.
Senior Business Analyst
Verizon
12.2020 - 05.2023
- Led functional analysis for a mobile application project focused on enhancing customer engagement and digital experience, acting as the primary liaison between business stakeholders and technical teams.
- Conducted thorough requirement elicitation through interviews, focus groups, and user observation sessions to capture and prioritize business needs and user expectations.
- Performed detailed gap analyses comparing current-state systems with target capabilities, providing actionable insights to guide solution design and minimize rework.
- Developed and managed user stories, functional specifications, and acceptance criteria in Azure DevOps and Jira, ensuring traceability from discovery to delivery.
- Authored and maintained use cases and requirement documentation in Confluence, enabling clarity and alignment across project teams and ensuring seamless knowledge transfer.
- Collaborated with project managers to build detailed project plans, track functional milestones, and ensure timely delivery of high-priority features.
- Partnered with stakeholders throughout the User Acceptance Testing (UAT) process, creating test cases, validating system outputs, and confirming alignment with business objectives.
- Supported Agile ceremonies and played a key role in backlog grooming and prioritization, ensuring development efforts remained focused on critical business outcomes.
- Utilized ServiceNow and Microsoft 365 to manage cross-team collaboration, issue resolution, and documentation across the project lifecycle.
Education
Bachelor’s degree - Business Administration
University of Punjab
01-2020
High School Diploma -
Crescent High School
03-2016
Skills
- Business process analysis
- Functional specification documentation
- Use case creation
- Agile sprint planning
- User acceptance testing (UAT) coordination
- Stakeholder requirement workshops
- Change request management
- Workflow process mapping
- Impact and risk analysis
- Cross-functional team collaboration
- Power BI
- Requirement Analysis
- Microsoft 365
- Data visualization and presentations
- MS Excel
- Gap analysis
- Data validation
Certification
- Certified Business Analyst Professional
- Foundations of User Experience
- Fundamental Understanding of UI/UX Design
Timeline
Data Analyst
St Jude Medical Inc
01.2025 - Current
Technical Business Analyst
Farm Bureau Insurance
05.2023 - 10.2024
Senior Business Analyst
Verizon
12.2020 - 05.2023
Bachelor’s degree - Business Administration
University of Punjab
High School Diploma -
Crescent High School
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