Momina Tanveer
East Meadow,NY
Summary
Dynamic and results-oriented professional with extensive experience at All Med Urgent Care, excelling in organization and customer relations. Demonstrated expertise in office management and data entry, alongside a proven ability to enhance customer satisfaction and streamline operations. Cultivated a positive team environment, leading to performance improvements and increased efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
1
1
year of professional experience
Work History
Receptionist/Medical Assistant
All Med Urgent Care
08.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
Cashier Team Lead
Taco Bell
01.2021 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Manages approximately 30 incoming calls, emails and faxes per day.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY06-2024
Skills
- Organization skills
- Time management
- Telephone skills
- File management
- Administrative support
- Document management
- Calendar management
- Professional demeanor
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Office management
- Multi-line telephone systems
Languages
Urdu
Full Professional
English
Full Professional
Punjabi
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Supporting STEM education initiatives and mentorship programs
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Receptionist/Medical Assistant
All Med Urgent Care
08.2021 - 12.2021
Cashier Team Lead
Taco Bell
01.2021 - 07.2021
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
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