Momo Sanjana Islam
Jamaica,NY
Summary
With over 7 years of experience in customer service, I am a highly motivated and detail-oriented professional. I have a proven track record of delivering exceptional customer service and demonstrating strong team leadership skills. I have a mindset that embraces new challenges and a strong work ethic that drives me to excel.
Overview
11
11
years of professional experience
Work History
Mitre D- Aman
Aman
New York, NY
08.2022 - 09.2023
- Directed and trained team members to perform according to company quality standards and established job objectives for optimum customer service
- Addressed and resolved customer concerns attentively and acted tactfully with goodwill to transform potentially negative situations into demonstrations of exceptional customer service
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and answered guest questions articulately
- Answered phone inquiries to schedule and confirm reservations and respond to service questions.
- Modified existing software systems to enhance performance and add new features.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recruited, interviewed and selected employees to fill vacant roles.
- Maintained records of customer needs and preferences.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Coordinator- Aman
Aman
New York, NY
06.2022 - 07.2022
- Coordinated with other supervisors, combining group efforts to achieve goals
- Interpreted and explained work procedures and policies to brief staff
- Maintained robust inventory of available products, menu printing and producing daily sales reports
- Maintained calendars of upcoming events, meetings and deadlines.
- Worked with cross-functional teams to achieve goals.
Maitre D - Zuma New York
Zuma New York
New York, NY
01.2022 - 07.2022
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised front-of-house operations
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
Maitre D - Hakkasan New York
Hakkasan New York
New York, NY
07.2019 - 05.2021
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts Reviewed and periodically updated seating chart to reflect open and occupied seating Escorted guests to tables, provided menus, and discussed daily specials.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Fine Dining Hostess - Cucina & Co
Cucina & Co
New York, NY
05.2017 - 06.2019
- Greeted guests and bade farewell to departing guests, presented menus, and announced name of server Assessed seating needs for each party and used POS system to indicate empty and occupied tables Answered incoming calls and provided information regarding hours of operation, location, and menu items.
Fine Dining Hostess - Guastavino's
Guastavino's
New York, NY
01.2017 - 12.2017
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food Mitigated risks by confirming sanitary environment and monitoring alcohol service Set up and cleared tables at peak times to seat patrons more quickly.
Executive Sales Director - Ixora
Ixora
Dhaka, Bangladesh
11.2012 - 11.2016
- Developed sales leaders to implement and execute strategic initiatives, manage key accounts, and close deals
- Implemented processes that drove change and improved performance
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Education
Associate of Science Degree - Criminal Justice
Queensborough Community College of The City University of New York
Oakland Gardens, NY12-2024
Some College (No Degree) - Microsoft Word And Excel
IT School BD
BangladeshSkills
- Calendar Management
- Computer Skills (Microsoft office, Excel, PowerPoint, Outlook, Teams)
- Hospitality Driven
- Multitasking
- Organizational Skills
- Phone Etiquette
- Problem Solving
- Professionalism
- Teamwork
- Telephone Skills
- Work In a Fast-Paced Environment
- Recordkeeping
- System Administration
- Attention to Detail
- Customer Service
Service
- Premier Client Engagement
- Elite Guest Service
- Fine Dining Service
- Exquisite Guest Relations
- High Volume Service
Business Operations
- Administrative Skills
- Computer Skills
- Microsoft Word
- Office Suite Software
- OpenTable
- POS Systems
- Planning
- Reservation Management Platforms
- Reservation Systems
- Resy
- Scheduling
- SevenRooms
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Professional
Spanish
Limited
Timeline
Mitre D- Aman
Aman
08.2022 - 09.2023
Coordinator- Aman
Aman
06.2022 - 07.2022
Maitre D - Zuma New York
Zuma New York
01.2022 - 07.2022
Maitre D - Hakkasan New York
Hakkasan New York
07.2019 - 05.2021
Fine Dining Hostess - Cucina & Co
Cucina & Co
05.2017 - 06.2019
Fine Dining Hostess - Guastavino's
Guastavino's
01.2017 - 12.2017
Executive Sales Director - Ixora
Ixora
11.2012 - 11.2016
Associate of Science Degree - Criminal Justice
Queensborough Community College of The City University of New York
Some College (No Degree) - Microsoft Word And Excel
IT School BD
Similar Profiles
Aman SoniAman Soni
Volunteer at AmanVolunteer at Aman
Yen ChongYen Chong
ASIA PACIFIC DIRECTOR OF RESIDENCES at AMANASIA PACIFIC DIRECTOR OF RESIDENCES at AMAN
Christian TineoChristian Tineo
Front Desk Agent at AmanFront Desk Agent at Aman