Momoku Chiba
Honolulu,HI
Summary
Adept at streamlining operations and enhancing efficiency, demonstrated through a proven track record at Yokota Air Force Base and others. Skilled in organization and time management, I excel in high-pressure environments, significantly improving customer satisfaction and operational workflows. My approach combines strong telephone skills with effective data entry, driving results and fostering positive client relationships. As a flexible military spouse for over twenty years has a proven track record of ongoing training and teamwork. Experienced receptionist, security review officer and teacher with leadership experience in multi-industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective organization skills.
Overview
26
26
years of professional experience
Work History
Receptionist
J. Island Hair Salon
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities, managing numerous tasks simultaneously under tight deadlines.
Security Review Officer
US Airforce, Yokota AFB
06.2006 - 12.2014
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Conducted and filed reports in relation to code violations committed by military personnel.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Sales Assistant/Inside Sales Coordinator
Central Scientific Commerce
05.2005 - 05.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Supplied clients, ( Universities, Hospitals,Lab/Research facilities), with global products.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Sales Associate/Sales Coordinator
Central Scientific Commerce Inc.
11.2002 - 03.2005
- Handled transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with office policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Dealt with all phone inquires and provided technical assistance regarding mobile satellite phones to corporate clients, including Coca Cola, CNN and SONY.
Chief Executive Administrator
Americable Company
06.2001 - 08.2002
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened incoming calls, took down messages and transmitted documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
1st Grade Elementary Teacher
Happy Valley Elementary School
07.1998 - 06.2001
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, including Autism, Asperger and physical disabilities, enabling them to excel in their coursework.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students
- Established strong relationships with parents through regular communication, involving them in their child''s education and fostering a supportive home-school partnership.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Education
Certificate - Education
Millersville University of Pennsylvania
Millersville, PA06.1997
Associate of Arts - Early Education
Aso College
Iwate, Japan03.1993
Skills
- Organization skills
- Time management
- Data entry
- Receive and process complaints
- Military investigations
- Process customer requests
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Workflow planning
- Customer service
Languages
Japanese
Native or Bilingual
Timeline
Receptionist
J. Island Hair Salon
04.2024 - Current
Security Review Officer
US Airforce, Yokota AFB
06.2006 - 12.2014
Sales Assistant/Inside Sales Coordinator
Central Scientific Commerce
05.2005 - 05.2006
Sales Associate/Sales Coordinator
Central Scientific Commerce Inc.
11.2002 - 03.2005
Chief Executive Administrator
Americable Company
06.2001 - 08.2002
1st Grade Elementary Teacher
Happy Valley Elementary School
07.1998 - 06.2001
Certificate - Education
Millersville University of Pennsylvania
Associate of Arts - Early Education
Aso College
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