Momoku Chiba
Honolulu,HI
Summary
Adept at streamlining operations and enhancing efficiency, demonstrated through a proven track record at Yokota Air Force Base and others. Skilled in organization and time management, I excel in high-pressure environments, significantly improving customer satisfaction and operational workflows. My approach combines strong telephone skills with effective data entry, driving results and fostering positive client relationships. As a flexible military spouse for over twenty years has a proven track record of ongoing training and teamwork. Experienced receptionist, security review officer and teacher with leadership experience in multi-industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective organization skills.
Overview
26
26
years of professional experience
Work History
Receptionist
J. Island Hair Salon
1625 Kalaniiki Street, Honolulu, HI 96821
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities, managing numerous tasks simultaneously under tight deadlines.
Security Review Officer
US Airforce, Yokota AFB
Ishihata, Mizuho, Tokyo 190-1211, Japan
06.2006 - 12.2014
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Conducted and filed reports in relation to code violations committed by military personnel.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Sales Assistant/Inside Sales Coordinator
Central Scientific Commerce
Tokyo, Japan
05.2005 - 05.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Supplied clients, ( Universities, Hospitals,Lab/Research facilities), with global products.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Sales Associate/Sales Coordinator
Central Scientific Commerce Inc.
Straffordshire, UK
11.2002 - 03.2005
- Handled transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with office policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Dealt with all phone inquires and provided technical assistance regarding mobile satellite phones to corporate clients, including Coca Cola, CNN and SONY.
Chief Executive Administrator
Americable Company
Atsugi Naval Base, Japan
06.2001 - 08.2002
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened incoming calls, took down messages and transmitted documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
1st Grade Elementary Teacher
Happy Valley Elementary School
Happy Valley, Hong Kong
07.1998 - 06.2001
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, including Autism, Asperger and physical disabilities, enabling them to excel in their coursework.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students
- Established strong relationships with parents through regular communication, involving them in their child''s education and fostering a supportive home-school partnership.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Education
Certificate - Education
Millersville University of Pennsylvania
Millersville, PA06.1997
Associate of Arts - Early Education
Aso College
Iwate, Japan03.1993
Skills
- Organization skills
- Time management
- Data entry
- Receive and process complaints
- Military investigations
- Process customer requests
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Workflow planning
- Customer service
Languages
Japanese
Native or Bilingual
Timeline
Receptionist
J. Island Hair Salon
04.2024 - Current
Security Review Officer
US Airforce, Yokota AFB
06.2006 - 12.2014
Sales Assistant/Inside Sales Coordinator
Central Scientific Commerce
05.2005 - 05.2006
Sales Associate/Sales Coordinator
Central Scientific Commerce Inc.
11.2002 - 03.2005
Chief Executive Administrator
Americable Company
06.2001 - 08.2002
1st Grade Elementary Teacher
Happy Valley Elementary School
07.1998 - 06.2001
Certificate - Education
Millersville University of Pennsylvania
Associate of Arts - Early Education
Aso College
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