Tatiana Benel
Temple Terrace,FL
Summary
Organized and dedicated Administrative Assistant with over 5 years experience and proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Medical Assistant
Summit Wellness
05.2023 - Current
- I responsibly resolved administrative and situational concerns through resolution-driven tactics such as system research, and client follow-ups.
- I travel daily to manage multiple local and regional clinic locations ie; New Port Richey, Tampa, Zephyrhills, and Citrus Park
- Daily, I am responsible for inputting personal health information for a multitude of patients into the CRM. POS and MMUR.
- I list and file away patient files alphabetically and perform clerical work all while maintaining patient privacy, and integrity and upholding HIPPA ethics/policies and procedures
- I am tasked with building the schedule weekly, via Microsoft Excel, utilizing 'Go Daddy' for booking confirmations, scheduling, confirming, and canceling patient appointments
- I assist patients with checking in to the clinic by having them sign in, providing them with new patient intake forms, and educating them on the necessary information required, as well as acknowledgment of patient consent
- During clinic I am responsible for cash handling, keeping a time-stamped record of payments processed and received as well as managing a virtual lobby and simultaneously overseeing walk-ins, new patients, and returning patients
- After patient appointments and examinations, I am responsible for providing patients with a doctor's recommendation. Entering data, following what they are prescribed. Patient milligrams and dosage are to be entered correctly according to physician orders
Dispensary Associate
MÜV
07.2021 - 03.2023
- Greeted customers, verified their identity, and checked them in via the POS system and OMMUR. Collected and processed customer payments via the dispensary point of sale system via method of debit, cash, ATM terminal, and online banking; while ensuring compliance in all transactions
- Monitored and entered protected and private patient information into a database for government clearance
- Independently assisted customers daily in a high-volume sales and engagement environment. Met and exceeded sales goals; maintained a regular inventory of products and ensured that the sales floor was adequately stocked while working within a team-focused environment
- Fulfilled store inventory, categorized, labeled, and organized products by date, certification of analysis, and product type
- Was responsible for assisting the management team with the surveillance of activities and operations of the store while abiding by all policies, procedures, and operations in a retail environment
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Completed route scheduling and deliveries via vehicle to patients' homes, and work locations.
Customer Service Specialist
One Touch Direct
04.2017 - 02.2021
- Answered customer telephone calls promptly to avoid excessive on-hold wait times. Maintained quality assurance while addressing patient concerns regarding their bills and navigating their accounts
- Provided troubleshooting expertise to address electronic issues for cell phones, tablets, and computers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Deescalated irate customers in a calm and solution-driven manner to retain customer relationships and reduce supervisor calls
- Navigated multiple software interfaces and communicated via chat with floor support to receive assistance if need be
- Utilized the company's internal software daily to educate myself and keep up to date on company policies and terms and conditions
- Answered an average of 60 calls per day. Received and sent emails, and made outbound calls simultaneously throughout the day.
Education
Associate in Science (AS) in Human Services -
Hillsborough Community College
Tampa, FL01.2024
Skills
- Filing
- Appointment Scheduling
- Office Administration
- Information Security
- Quality Assurance
- Data Entry
- Clerical Support
- Microsoft Office Suite
- Product Knowledge
- Consultative Sales
- Call Management
- CRM Software
Certification
- CPR Certification
- BLS Certification
- First Aid Certification
- Certified Home Health Aide
- Driver's License
- Active Shooter 2.0
- Bloodborne Pathogens Awareness
assessments
- Myers-Briggs: ISFJ
- Customer service. Score: "Proficient" 03/01/22
- Early childhood development. Score: "Proficient" 07/01/23
- Building relationships for childcare providers. Score: "Proficient" 11/01/19
- Elementary school classroom management. Score: "Proficient" 06/01/22
- Customer focus & orientation. Score: "Proficient" 03/01/22
- Work style: Reliability. Score: "Proficient" 03/01/22
- Retail customer service. Score: "Proficient" 11/01/22
Timeline
Administrative Assistant/Medical Assistant
Summit Wellness
05.2023 - Current
Dispensary Associate
MÜV
07.2021 - 03.2023
Customer Service Specialist
One Touch Direct
04.2017 - 02.2021
Associate in Science (AS) in Human Services -
Hillsborough Community College
- CPR Certification
- BLS Certification
- First Aid Certification
- Certified Home Health Aide
- Driver's License
- Active Shooter 2.0
- Bloodborne Pathogens Awareness
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