MON NHIM-CARLTON
Charlotte
Summary
Dynamic Mental Health Therapist with extensive experience at Atrium Health, specializing in crisis intervention and patient advocacy across diverse populations, including children and geriatric clients. Demonstrates a proven ability to create effective treatment plans while establishing vital community referral sources. Bilingual in English and Khmer, utilizes strong communication skills to empower clients and enhance overall well-being. Recognized for delivering compassionate care alongside a commitment to organizational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Therapist
Life Adjustment Solutions
Charlotte
01.2024 - Current
- Freelance/Contract as a therapist at Life Adjustment Solutions under the supervision of the owner to become fully license in Social Worker LCSW and LCAS.
- Referred patients or clients to community resources or specialists.
- Provided crisis intervention services to clients experiencing acute mental health emergencies.
- Advocated for clients' rights and access to mental health services within the community and professional settings.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Guided clients in developing skills or strategies for dealing with problems.
- Assessed family dynamics and relationships that may be impacting a patient's mental health condition.
Clinical Care Manager for Medical & Behavioral Health
Atrium Health
Charlotte
11.2016 - Current
- Duties include handling case assignments, assessing treatment plans, and informing patients about their care options.
- The goal is to ensure that patients receive the best health and services needed to help them achieve wellness and autonomy.
- Responsible for evaluating patients’ treatment plans, monitoring patient well-being, creating case progress reports and ensuring patients are well informed regarding their care and treatment options.
- Ensure success as a clinical case manager and should have excellent knowledge of case management principles and the ability to act as an advocate for patients in need.
- Ultimately, should be compassionate, empathy, nonjudgmental and highly organized with a passion for healthcare.
- Handling case assignments by admitting patients to the medical facility, reviewing records, and conducting orientation & coordinating and providing patient care based on an approved treatment plan.
- Facilitating aspects of the treatment plan, such as care coordination and discussions with the family of the patient & recording all case information, such as care procedures, appointments, and check-ups.
- Arranging for the intervention of social services, health, or governmental agencies when needed & determining the need for therapeutic, psycho-social, or psychiatric evaluations based on patient progress.
- Interacting with patients to ensure they are informed about their treatment plan, and answering any questions they may have.
- Evaluating patients' progress and writing case reports to determine case closure.
- Building strong relationships with the medical team throughout the case management process.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Reviewed medical records in order to identify potential areas of improvement in care delivery methods.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Protected patient information by adhering to strict confidentiality standards.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Planned and coordinated discharge from care facility to patient's home.
Kinship Program
Mecklenburg County Government
Charlotte
02.2012 - 09.2020
- Conduct presentations titled 'The Real World'. Welfare recipients are introduced life skills to increase education, job readiness, motivation, and career interest to enable individuals in gaining a pathway to a more successful life.
- The presentation includes but is not limited to domestic violence, criminal reports, substance abuse, living situations, and dressing for success.
- This program is federally funded (not an entitlement) so policy/ procedures discussed before individuals can proceed to the next level of the Employment Services Program.
- 1st Quarter 2016 client stats, 46 seen and noted.
- 2nd Quarter 2017 client stats, 104 plus exciting seen and noted & 3rd Quarter 2017 client stats, expecting to rise greater than 2nd Quarter review.
- Manage employment and services through the Department of Social Services on school attendance for the Work First Program.
- Encourage and motivate & resolve possible issues students and parents may encounter.
- Offer resources for students as well as the parents to reduce behavioral issues or Youth at-risk of school dropout, teen pregnancy, youth gang violence, homelessness and mental health illnesses and behavioral health issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Education
Master of Social Work - Social Work
Johnson C. Smith University
100 Beatties Ford Rd, Charlotte, NC 2821605-2016
Human and Community Services -
Queens University of Charlotte
1900 Selwyn Ave, Charlotte, NC 2827405-2012
Human Service Technology - Substance Abuse
Central Piedmont Community College
1201 Elizabeth Ave, Charlotte, NC 2820405-2010
Marriage and Families Counseling - Marriage and Family Therapy
Liberty University
1971 University Blvd, Lynchburg, VA 24515Skills
- Process and procedure trainer
- Motivator
- Excellent work ethics
- Ability to establish and maintain community referral sources
- Multi-task abilities
- Excellent communication
- Listener
- Well organized
- Detail oriented
- Ability to handle and guide others during a crisis
- Knowledgeable of Blackboard
- Knowledgeable of Moodle
- Computer literate in Microsoft Office
- Computer literate in Publisher
- Knowledgeable of APA writing style
- Knowledgeable of MLA writing style
- Bilingual in English/Cambodian (Khmer)
- Crisis intervention
- Community resources
- Patient advocacy
- Effective communication
- Case management
- Therapeutic techniques
- Treatment planning
- Team collaboration
Trainings And Conferences
- Mental Health First Aid for adults
- Youth Mental Health First Aid
- Human Trafficking
- Kinship Caregiver Conference
- CPR/First Aid
- CPI/MOAB
References
Available Upon Requests
Licenses Affiliations And Honors
- MSW, LCSW-A & LCAS-A
- Alpha Kappa Alpha National Honor Society - Johnson C. Smith University
- Crisis Prevention Intervention (CPI) / Management of Aggressive Behaviors (MOAB)
- Cardiopulmonary Resuscitation (CPR) Certification/First Aid Certified
- Department of Social Services Employee of the Year
- Vice President of Human Services Club - Central Piedmont Community Center
- President of Trio Club - Central Piedmont Community Center
- Vice-President of Trio Club - Central Piedmont Community Center
Internship Externship And Practicum Experience
- Mecklenburg Detox Center Residential Treatment and Carolina Medical Center (CMC) - Mercy Detox Center, ANUVIA Recovery Center
- Journey Place - Male Foster Home
- Charlotte Mecklenburg Police Department (CMPD) - Right Moves for Youth
- Catholic Social Services - Refugee Settlements
Affiliations
- student president and vice president for TRIO club and Human Services Technology and honro student in honor society.
- enjoy sports and outdoors activities
- very involve with the community
Languages
Khmer
Full Professional
Accomplishments
- Honor Society
- earned AAS, BA and MA degrees
- Wife and Mother and caring for elderly father
Certification
- Working toward licensures: LCSW & LCAS & ACM
References
References available upon request.
Timeline
Mental Health Therapist
Life Adjustment Solutions
01.2024 - Current
Clinical Care Manager for Medical & Behavioral Health
Atrium Health
11.2016 - Current
Kinship Program
Mecklenburg County Government
02.2012 - 09.2020
Master of Social Work - Social Work
Johnson C. Smith University
Human and Community Services -
Queens University of Charlotte
Human Service Technology - Substance Abuse
Central Piedmont Community College
Marriage and Families Counseling - Marriage and Family Therapy
Liberty University
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