Monica Torres Sanchez
Tracy,CA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Seguros Azteca
Livermore, CA
06.2024 - Current
- Explained coverage options to potential policyholders, answering questions or concerns.
- Choose the most qualified insurance based on the type of car, year, needs, and the insured.
- DMV transactions, Fastrack payments, parking ticket, renewal of plates, transfer to new owner, and clear suspension.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Responded to customer inquiries and problems to promote great service.
Restaurant Waiter
Red Boy Pizza
Oakland, CA
09.2021 - 05.2024
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked server areas with supplies before, during and after shifts.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Order Taker
El Burrito Restaurant
Davis, CA
10.2020 - 08.2021
- Answered customers' questions about products, prices, and availability.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
- Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
- Operated cash register to receive payments and issue change with high degree of accuracy.
- Took orders from customers over the phone and in person.
Education
High School Diploma -
Alternative in Action High School
Oakland06-2020
Some College (No Degree) -
University of California, Davis
Davis, CASome College (No Degree) -
Chabot College
Hayward, CASkills
- Insurance policies
- Client assessment
- Team building
- Claims processing
- Customer service
- Menu knowledge
- Teamwork and collaboration
- Communication skills
- Cash handling
- Table setting expertise
Timeline
Insurance Agent
Seguros Azteca
06.2024 - Current
Restaurant Waiter
Red Boy Pizza
09.2021 - 05.2024
Order Taker
El Burrito Restaurant
10.2020 - 08.2021
High School Diploma -
Alternative in Action High School
Some College (No Degree) -
University of California, Davis
Some College (No Degree) -
Chabot College