Mona Ahmed
Houston,TX
Summary
- Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both VRI and OPI scenarios , facilitating conversations despite any limitations or issues that may arise.
- Experience in communication with patients, politeness markers, how to help the patient feel comfortable, and how to calm a frustrated patient.
- Studied Medicine in Cairo University School of medicine; acquired much knowledge of medical terminology and medical protocols
- Speak English and Arabic fluently and able to interpret very fluently
- Aware of cultural differences and can help facilitate them smoothly
- Experience using Microsoft Word, Excel, and organizational application
- Type Speed: 50 words per minute
- Patient and disciplined in handling any situation in the workplace
- Great Communication Skills
- Attentive and always eager to learn
- Great Computer skills
- Hardworking, passionate, and ready to help team achieve company goals
- Experienced Interpreter with over 4 years of experience in excellent interpretation.
- Excellent reputation for resolving problems and improving customer satisfaction.
- Reliable and use good judgment with any situation
- Organized and dependable
- Successful at managing multiple priorities with a positive attitude.
- Successfully multi task
- Willingness to take on added responsibilities to meet team goals.
- Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the services provided
Overview
13
13
years of professional experience
1
1
Certification
Work History
Video and Over the Phone Remote Interpreter
Cyracom International, Inc
01.2019 - Current
- Interpreted conversations to help both parties conduct business, handle medical needs or manage personal concerns.
- Provided language interpretation and customer service skills to clients in various industries including : Medical Field, Financial Institutions, Large businesses, Hotel/Leisure, and 911 Emergency.
- Completed training and other assignments to broaden knowledge and interpretation skills.
- Stayed current on new expressions and cultural changes impacting language interpretations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Provided cultural input to client when needed to help facilitate a smooth and successful interpreting session
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended training programs to improve professional knowledge and interpretation skills.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Stayed current on new expressions and cultural changes impacting language translation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently
Doctor's Assistant
Pediatrician
06.2012 - 11.2015
- Adhere to strict privacy protocols when dealing with patient information
- Making appointments and coordination to fit schedule
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records
- Organization of files and follow ups
- Administrative skills
- Time management
- Computer skills: Microsoft Word, Excel
- Knowledge of basic medical procedures (from studying Medicine in Egypt)
- Following all protocols
- Attention to detail
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Vodaphone Customer Service
Vodaphone Customer Service
01.2010 - 03.2012
- Managed over 50 customer service calls per day
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Following company protocols
- Great customer service quality
- Politeness markers always used and always remain patient and in composure
- Pleasantly guiding customers through available services/products/promotions
Education
Some College (No Degree) - Medicine
Cairo University, School of Medicine
EgyptGED -
IGCSE
Egypt2004
Skills
- Organization skills
- Experience using Microsoft Word and Microsoft Excel
- Type 50 words per minute
- Excellent communication
- Team worker
- Patient Engagement
- Medication Side Effect Knowledge
- Updating Medical Records
- Active Listening
- Clerical Support
- Maintaining Patient Safety Standards
- Reading Comprehension
- Coordinating Charts
- Ensuring Patients Comfort
- Financial Documentation
- Language Interpretation (Arabic to English and vice versa)
Certification
- Certified Arabic to English interpreter-Video and over the phone
- Commendations from clients pertaining to interpreter services I provided.
- Numerous amazing quality of interpretation documented by quality monitoring supervisors in Cyracom International, Inc
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Hobbies
- Play games, puzzles, and watch tv with my son
- Nice outing with my family
- Reading
- Jogging, exercise, yoga
- Travel
- Listening to music
- Dancing
- Art , design
Timeline
Video and Over the Phone Remote Interpreter
Cyracom International, Inc
01.2019 - Current
Doctor's Assistant
Pediatrician
06.2012 - 11.2015
Vodaphone Customer Service
Vodaphone Customer Service
01.2010 - 03.2012
Some College (No Degree) - Medicine
Cairo University, School of Medicine
GED -
IGCSE