Mona Ahmed
Bronxville,NY
Summary
Experienced in medical receptionist duties and proficient in accounts receivable. Quick learner, highly motivated, and eager to expand skills. Strong commitment to exceptional customer service and creating a positive and efficient environment for patients and staff. Seeking opportunities to develop expertise and contribute to a dynamic team. Dedicated to delivering outstanding results and continuously improving professional capabilities.
Overview
13
13
years of professional experience
Work History
Home Health Aide
S & A Unified HomeCare
02.2020 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life
- Followed nutritional plans to prepare optimal meals
- Provided transportation and appointments management
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Accounts Receivable Clerk
Fresh & Tasty Baked Products
12.2023 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Submitted cash and check deposits and generated cash receipts to record money received
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries
- Responded to customer calls and emails to answer questions about products and services
Medical Receptionist
Dr.Jager/Roter
02.2014 - 09.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Barista Manager
Dunkin Donuts & Baskin Robbins
02.2012 - 01.2017
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment
- Motivated staff to perform at peak efficiency and quality
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
Education
High School Diploma -
Abraham Lincoln Highschool
Brooklyn, NY06.2014
Skills
- Telephone etiquette
- Microsoft Excel
- Attention to detail
- Customer relations
- Accounts receivable software
- Customer service support
Timeline
Accounts Receivable Clerk
Fresh & Tasty Baked Products
12.2023 - 10.2024
Home Health Aide
S & A Unified HomeCare
02.2020 - Current
Medical Receptionist
Dr.Jager/Roter
02.2014 - 09.2017
Barista Manager
Dunkin Donuts & Baskin Robbins
02.2012 - 01.2017
High School Diploma -
Abraham Lincoln Highschool
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