Goal-oriented Customer Service Representative dedicated to achieving high levels of customer satisfaction through proactive engagement and conflict resolution strategies. Versatile Logistics Professional experienced in warehousing and inventory management, contributing to efficient order picking, packing, and shipment preparation while maintaining accuracy. Committed to delivering results in fast-paced environments, demonstrating reliability, adaptability, and strong organizational and problem-solving skills.
Work History
Lead Oder Picker/Packer Associate
6 Years 7 Months
Alliance Game Distributors | 10.2019 - 05.2026
Picked orders accurately based on customer specifications using handheld scanners.
Packaged products securely to prevent damage during transit and ensure customer satisfaction.
Operated forklifts and pallet jacks to efficiently move inventory within warehouse environment.
Maintained organized workstations to enhance productivity and streamline operations.
Assistant Manager
5 Years 2 Months
Family Dollar | 06.2019 - 08.2024
Oversaw daily operations to ensure efficient store performance and customer satisfaction.
Led team training initiatives to enhance employee skills and improve service standards.
Implemented inventory management processes to optimize stock levels and reduce waste.
Developed and maintained relationships with vendors to negotiate favorable terms and pricing.
Demo Clerk
1 Month
HEB | 04.2019 - 05.2019
Assisted customers with personalized shopping and dinner prep ideas to enhance their meal planning.
Created eye-catching displays for new products and sale items, boosting customer engagement.
Provided tailored health and nutrition tips to customers, supporting their wellness goals.
Store Clerk
1 Year 1 Month
Lowe’s | 01.2018 - 02.2019
Created and maintained visual displays to enhance product presentation across departments.
Completed inventory management and coordinated stock orders for in-store and online fulfillment.
Assisted customers with service inquiries at the front desk., such as order placement or account information.
Patient Safety Associate
1 Year 2 Months
Mercy Health | 06.2016 - 08.2017
Delivered basic patient care, including monitoring vital signs, dressing wounds, and providing treatments to enhance patient comfort and recovery.
Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging.
Assisted patients with daily activities, including bathing and dressing, to promote personal hygiene and comfort. with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
Pricing Assistant/Cashier
1 Year 7 Months
Super Kmart | 11.2014 - 06.2016
Created and maintained databases to ensure accurate and up-to-date information.
Completed forms accurately according to company guidelines. in accordance with company procedures.
Provided customer services, including order placement and account information, to enhance customer satisfaction.
Delivery Helper (Seasonal)
2 Months
United Post Service | 11.2014 - 01.2015
Followed traffic laws and established transportation procedures to ensure safe and compliant deliveries.
Verified inventory contents against shipping papers to ensure accuracy and prevent discrepancies.
Interpreted maps to navigate routes and follow written or verbal geographic directions.
Cashier/Sales
8 Months
Walmart | 05.2013 - 01.2014
Count cash drawers at shift start to verify accuracy and ensure sufficient change for transactions.
Determine prices of goods and services, and calculate bills using cash registers and scanners.
Address customer inquiries and provide clear information on procedures and policies.
Security Officer
1 Year
IQ Security Services | 04.2012 - 04.2013
Patrolled industrial and commercial premises to deter intrusion, ensuring security of access points.
Escorted individuals to specified locations, providing personal protection during transport.
Answered telephone calls to assist customers with inquiries and provide necessary information. to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Security Officer/Shift Supervisor
3 Years 2 Months
Amazon | 01.2009 - 03.2012
Trained subordinate security professionals and organization members in security rules and procedures to enhance compliance and awareness.
Supervised and led subordinate security professionals, managing hiring, background investigations, training, work assignments, performance evaluations, and disciplinary actions.
Conducted physical examinations of property to verify adherence to security policies and regulations, ensuring a secure environment.