PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Mona Arnold

Alliance Game Distributors
Spring,TX
33
years of professional experience

Goal-oriented Customer Service Representative dedicated to achieving high levels of customer satisfaction through proactive engagement and conflict resolution strategies. Versatile Logistics Professional experienced in warehousing and inventory management, contributing to efficient order picking, packing, and shipment preparation while maintaining accuracy. Committed to delivering results in fast-paced environments, demonstrating reliability, adaptability, and strong organizational and problem-solving skills.

Work History

Lead Oder Picker/Packer Associate

6 Years 7 Months
Alliance Game Distributors | 10.2019 - 05.2026
  • Picked orders accurately based on customer specifications using handheld scanners.
  • Packaged products securely to prevent damage during transit and ensure customer satisfaction.
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse environment.
  • Maintained organized workstations to enhance productivity and streamline operations.

Assistant Manager

5 Years 2 Months
Family Dollar | 06.2019 - 08.2024
  • Oversaw daily operations to ensure efficient store performance and customer satisfaction.
  • Led team training initiatives to enhance employee skills and improve service standards.
  • Implemented inventory management processes to optimize stock levels and reduce waste.
  • Developed and maintained relationships with vendors to negotiate favorable terms and pricing.

Demo Clerk

1 Month
HEB | 04.2019 - 05.2019
  • Assisted customers with personalized shopping and dinner prep ideas to enhance their meal planning.
  • Created eye-catching displays for new products and sale items, boosting customer engagement.
  • Provided tailored health and nutrition tips to customers, supporting their wellness goals.

Store Clerk

1 Year 1 Month
Lowe’s | 01.2018 - 02.2019
  • Created and maintained visual displays to enhance product presentation across departments.
  • Completed inventory management and coordinated stock orders for in-store and online fulfillment.
  • Assisted customers with service inquiries at the front desk., such as order placement or account information.

Patient Safety Associate

1 Year 2 Months
Mercy Health | 06.2016 - 08.2017
  • Delivered basic patient care, including monitoring vital signs, dressing wounds, and providing treatments to enhance patient comfort and recovery.
  • Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging.
  • Assisted patients with daily activities, including bathing and dressing, to promote personal hygiene and comfort. with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.

Pricing Assistant/Cashier

1 Year 7 Months
Super Kmart | 11.2014 - 06.2016
  • Created and maintained databases to ensure accurate and up-to-date information.
  • Completed forms accurately according to company guidelines. in accordance with company procedures.
  • Provided customer services, including order placement and account information, to enhance customer satisfaction.

Delivery Helper (Seasonal)

2 Months
United Post Service | 11.2014 - 01.2015
  • Followed traffic laws and established transportation procedures to ensure safe and compliant deliveries.
  • Verified inventory contents against shipping papers to ensure accuracy and prevent discrepancies.
  • Interpreted maps to navigate routes and follow written or verbal geographic directions.

Cashier/Sales

8 Months
Walmart | 05.2013 - 01.2014
  • Count cash drawers at shift start to verify accuracy and ensure sufficient change for transactions.
  • Determine prices of goods and services, and calculate bills using cash registers and scanners.
  • Address customer inquiries and provide clear information on procedures and policies.

Security Officer

1 Year
IQ Security Services | 04.2012 - 04.2013
  • Patrolled industrial and commercial premises to deter intrusion, ensuring security of access points.
  • Escorted individuals to specified locations, providing personal protection during transport.
  • Answered telephone calls to assist customers with inquiries and provide necessary information. to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

Security Officer/Shift Supervisor

3 Years 2 Months
Amazon | 01.2009 - 03.2012
  • Trained subordinate security professionals and organization members in security rules and procedures to enhance compliance and awareness.
  • Supervised and led subordinate security professionals, managing hiring, background investigations, training, work assignments, performance evaluations, and disciplinary actions.
  • Conducted physical examinations of property to verify adherence to security policies and regulations, ensuring a secure environment.

Merchant Marine

1 Year 4 Months
Merchant Sealift Command (MSC) | 12.2006 - 04.2008
  • Maintained government-issued certifications.
  • Loaded and unloaded cargo from vessels during port operations.
  • Monitored gangway to prevent unauthorized boarding of ships while in port.

Factory Assembly Line/Training Technician

12 Years 7 Months
Delphi Packard Electric | 08.1993 - 03.2006
  • Assisted with various tasks in the production process to support team efficiency.
  • Complete production reports to communicate team production level to management.
  • Compiled production reports to inform management of team performance.

Education

Associate of Science - Human Resources/Labor Relations

Kent State University Trumbull | Warren, OH

Associate of Science - Master Body Work/Stretchology

Nevada School of Massage Therapy | Las Vegas, NV

Certification in Telelkinesis Manipulation

Skills

Forklift operation
Order verification
Stock assessment
Stock replenishment
Receiving operations
Quality control
Warehouse organization
Logistics coordination
Cycle counting
Works under pressure
Time Management
Decision Making
Goal prioritization
Leadership
Teamwork
Adaptability
Dispute resolution
Cycle counting
Warehouse safety

Timeline

Lead Oder Picker/Packer Associate

Alliance Game Distributors
10.2019 - 05.2026Read More

Assistant Manager

Family Dollar
06.2019 - 08.2024Read More

Demo Clerk

HEB
04.2019 - 05.2019Read More

Store Clerk

Lowe’s
01.2018 - 02.2019Read More

Patient Safety Associate

Mercy Health
06.2016 - 08.2017Read More

Pricing Assistant/Cashier

Super Kmart
11.2014 - 06.2016Read More

Delivery Helper (Seasonal)

United Post Service
11.2014 - 01.2015Read More

Cashier/Sales

Walmart
05.2013 - 01.2014Read More

Security Officer

IQ Security Services
04.2012 - 04.2013Read More

Security Officer/Shift Supervisor

Amazon
01.2009 - 03.2012Read More

Merchant Marine

Merchant Sealift Command (MSC)
12.2006 - 04.2008Read More

Factory Assembly Line/Training Technician

Delphi Packard Electric
08.1993 - 03.2006Read More

Kent State University Trumbull

Associate of Science from Human Resources/Labor Relations
Read More

Nevada School of Massage Therapy

Associate of Science from Master Body Work/Stretchology
Read More
Mona Arnold