Mona Beck
Winston-Salem,NC
Summary
Proven achiever in streamlining operations at Atrium Healthcare, Wake Forest Baptist Health, Cornerstone Healthcare, excelled in maintaining confidentiality and optimizing appointment scheduling processes. Demonstrated expertise in data entry and deadline management, enhancing customer service and operational efficiency without compromising quality.
Effective Scheduling Coordinator promoting more than 12 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Trained and still train new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Reduced wait times by implementing appointment reminder system for patients, minimizing no shows and late arrivals.
Have kept and maintained high average of performance evaluations. Developed strong working relationships with team members, Continue a positive work environment.
Overview
13
13
years of professional experience
Work History
Scheduling Representative
Atrium Healthcare, Wake Forest Baptist Health
10.2011 - Current
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests from the physicians.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered, relationship building, new hire training. Knowledge of HIPPA and Policy Compliances. Patient registration and scheduling new patients. Strong organizational skills with attention to detail. Multitasking ability with strong background in guiding teams, managing and organizing and completing complex projects.
- Optimized back-up for workload with team members on physician template, referrals, daily reconciliations for deposits, front desk check in/out, payments, triage schedules, medical records, ADD & ADHD schedules and pharmacy updates, assistance with flu clinics, quarterly reports for the grant on reach out and read program.
Education
Associate of Business Administration - Accounting
Asheboro Business College
Asheboro, NC10.1988
Skills
- Maintaining confidentiality
- Administrative Support
- Referral Coordination
- Adaptability and Flexibility
- Reliability
- Deadline to management
- Proficient In Microsoft Word, Excel, Epic, Encompass, Onbase and other online programs
- Teamwork and Collaboration
- Attention to Detail
- Patient Scheduling
- Project Scheduling
- Calendar coordination
- Schedule organization
professional references
Upon request
Timeline
Scheduling Representative
Atrium Healthcare, Wake Forest Baptist Health
10.2011 - Current
Associate of Business Administration - Accounting
Asheboro Business College
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