MONA Bilalyan
Las Vegas,NV
Summary
Proven Patient Account Manager with a track record of enhancing departmental efficiency and patient satisfaction at UHS-Spring MNT Treatment & Spring Mountain Sahara. Leveraged strong empathy and healthcare industry knowledge to streamline billing processes and improve team productivity. Achieved significant reductions in aged accounts receivable, demonstrating exceptional problem-solving aptitude and commitment to excellence.
Overview
25
25
years of professional experience
Work History
Patient Account Manager
UHS-Spring MNT Treatment & Spring Mountain Sahara
01.2005 - 03.2024
- Conducted regular audits of patient accounts to maintain compliance with industry regulations and standards.
- Managed a diverse caseload of complex medical billing issues, ensuring timely resolution to maintain positive relationships with patients and providers alike.
- Optimized workflow processes for increased departmental efficiency, enhancing staff productivity in managing patient accounts.
- Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
- Oversaw daily operations of the Patient Account Management team, monitoring workload distribution and providing guidance as needed.
- Provided exceptional customer service, addressing all patient inquiries with professionalism and empathy.
- Enhanced communication between clinical staff and billing departments, facilitating accurate charge capture for services rendered.
- Established strong working relationships with insurance carriers, streamlining claim processing procedures for faster reimbursements.
- Implemented effective collection strategies to minimize revenue loss due to uncollected payments or writeoffs.
- Increased patient satisfaction by efficiently managing account inquiries and resolving billing concerns.
- Spearheaded initiatives aimed at improving the overall quality of customer support provided within the Patient Account Management team.
- Ensured timely payments from patients by effectively communicating payment options and financial assistance programs.
- Responded to patient, family and external payer inquiries.
- Utilized computer programs to create invoices, letters and other documents.
- Prepared reports detailing billing actions, flags and other key information.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Mentored junior staff members, sharing expertise and providing opportunities for professional growth within the Patient Account Management field.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Complied with established internal controls and policies.
Patient Account Representative
UHS-Fuller Hospital
10.1998 - 11.2004
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Electronically submitted bills according to compliance guidelines.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
Education
Bachelor of Arts - Managerial Economics
Rhode Island College
Providence, RI06-1977
Skills
- Strong empathy
- Healthcare industry
- Team collaboration
- Verbal and written communication
- HIPAA
- Data entry proficiency
- Follow-up skills
- Medical terminology knowledge
- Coding
- Bookkeeping
- Excellent judgment
- Applications
- Teamwork
- Customer service
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Effective communication
- Relationship building and management
- Prioritizing and planning
Timeline
Patient Account Manager
UHS-Spring MNT Treatment & Spring Mountain Sahara
01.2005 - 03.2024
Patient Account Representative
UHS-Fuller Hospital
10.1998 - 11.2004
Bachelor of Arts - Managerial Economics
Rhode Island College
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