MONA B PETERSON
Oakland Park,USA
Summary
PayrolI professional with strong background in payroll management, compliance, and system implementation. Known for driving process improvements and ensuring payroll accuracy and timeliness. Collaborative team player focused on achieving results and adapting to changing needs. Expertise in payroll software and regulatory requirements.
Overview
26
26
years of professional experience
1
1
Language
Work History
Payroll Manager
COFK Formally Sonas Home Health Care Inc
Delray Beach, FL
02.2019 - 07.2026
- Converted Bi-Weekly Admin Payroll to Weekly Payroll
- Processed new-hires, terminations, direct deposits, W-4s, and wage garnishments, ensuring accurate payroll transactions.
- Coordinated 401K and re-employment tax audits, maintaining compliance with regulatory requirements.
- Managed open enrollment benefits and changes, facilitating clear communication and understanding for employees.
- Streamlined payroll processes to enhance accuracy and efficiency across multiple departments.
- Led implementation of automated payroll systems, reducing processing time and minimizing errors.
- Mentored junior staff on payroll best practices, fostering a culture of continuous improvement.
- Developed comprehensive training programs for payroll team, enhancing knowledge and skill sets.
- Ensured compliance with federal and state regulations regarding payroll practices and reporting.
- Analyzed payroll data to identify trends, supporting strategic decision-making for budget planning.
- Collaborated with HR to integrate employee benefits into payroll system, improving employee satisfaction.
- Managed audits of payroll processes, ensuring adherence to policies and identifying areas for enhancement.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Reviewed time records for 1,600 employees to verify accuracy of information.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
- Processed payroll garnishments such as tax liens and child support.
- Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
- Integrated newly acquired companies into existing payroll systems while ensuring full compliance with relevant tax laws.
- Complied with established internal controls and policies.
Senior Payroll Administrator
Platinum H/R Management, LLC
Brooklyn, NY
01.2012 - 01.2018
- Managed payroll operations for 44 healthcare facilities across South Florida
- Resolved payroll issues in collaboration with on-site H/R Manager
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Processed manual checks for employees in accordance with company policies.
- Processed total payroll revenue of $56m in 2014
- Worked remotely from Florida
- Managed payroll processing for diverse employee groups, ensuring timely and accurate transactions.
- Led payroll compliance initiatives, reducing discrepancies through improved reporting processes.
- Conducted regular audits of payroll data to ensure adherence to regulatory standards.
- Maintained strict confidentiality of sensitive employee information, adhering to company policies and legal requirements.
- Streamlined payroll processing by implementing efficient systems and procedures.
- Monitored changes in federal, state, and local regulations affecting payroll taxes, updating procedures accordingly to maintain compliance.
- Managed complex garnishments, deductions, and tax withholdings for diverse employee types.
Client Relations Specialist
Complete Payroll Solutions, LLC
Springfield, MA
01.2010 - 01.2012
- Managed 230-250 clients, resolving payroll input and transmission issues, processing payroll, and addressing tax issues to ensure client satisfaction.
- Trained internet entry clients on effective use of IE Product, enhancing their operational efficiency.
- Cultivated strong client relationships through effective communication and personalized service.
- Resolved client inquiries and issues promptly, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to address client needs and enhance service delivery.
- Analyzed client feedback to identify trends and develop targeted solutions for retention.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Cultivated a positive working environment within the Client Relations team, fostering collaboration among colleagues in pursuit of common goals.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
- Resolved complex client issues through diligent research and collaboration with internal resources.
- Trained internet entry clients in the effective use of IE Product.
- Developed and maintained long-term client relationships by consistently meeting or exceeding client expectations for service quality.
- Established RSS and ESS functionalities, integrating them with Execupay software to enhance efficiency.
Payroll Manager
Seattle Community College District
Seattle, WA
01.2001 - 01.2008
- Prepared payroll for 5,000 employees including full and part-time faculty, work study students, hourly, exempt, and classified employees.
- Managed payroll and employee data entry through PPMS in-house system.
- Generated W-2 forms for all employees in compliance with regulatory requirements. Reconciled payroll for year-end balancing purposes.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions and processed payroll for employees.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Mentored junior team members, helping them develop the skills necessary for career advancement within the payroll field.
- Optimized tax filing procedures, ensuring compliance and avoiding penalties.
- Led cross-functional teams in payroll-related projects, fostering collaboration and driving successful outcomes.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Established payroll helpdesk, enhancing support for employees and managers with payroll queries.
- Resolved complex payroll issues, restoring trust and confidence among employees.
Education
High School Diploma - Professional Human Resources Management SHRM
Seattle Pacific University
BellevueSkills
- Payroll systems expertise
- Processing Payroll
- Payroll tax knowledge
- Wage Garnishments
- Form 941 Federal Tax Filing
- W-2s
- Year-End Balancing
- Reconciliations
- GAAP Compliance
- State Board Audits
- SSA Audits
- Payroll Policies & Procedures
- Multi-State Payrolls
- 401K management
- Benefit Open Enrollment
- P/L & G/L
- Multilingual Communication
Bi-weekly payroll processing
Payroll processing
Reviewing timesheets
Payroll auditing
Payroll system implementation
Resolving discrepancies
Data review
Direct deposit management
HR support
Payroll policies development
Payroll training
Bookkeeping skills
Accounting principles
Payroll tax filings
Due diligence
Payroll vendor management
Child labor laws
Unemployment benefits claims
Garnishment processing
Multi-state payroll
Payroll document management
Attention to detail
Human resources
Customer service
Prioritizing and planning
Critical thinking
Data analysis
HRIS and HRMS
Compliance assessment
Client relationship management
Goal setting
Planning and coordination
Strength in research
Languages
Spanish
Native or Bilingual
Timeline
Payroll Manager
COFK Formally Sonas Home Health Care Inc
02.2019 - 07.2026
Senior Payroll Administrator
Platinum H/R Management, LLC
01.2012 - 01.2018
Client Relations Specialist
Complete Payroll Solutions, LLC
01.2010 - 01.2012
Payroll Manager
Seattle Community College District
01.2001 - 01.2008
High School Diploma - Professional Human Resources Management SHRM
Seattle Pacific University