Mona Brack
Waianae
Summary
Adept at strategic planning and people management, I spearheaded initiatives at Centene (Ohana Health Plan) that significantly enhanced team performance and operational efficiency. My leadership fostered a culture of continuous improvement and compliance, leveraging skills in project coordination and verbal communication to achieve key objectives and drive results. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Director, Care Management
Centene (Ohana Health Plan)
2016.08 - 2024.08
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
Manager, Case Management
HMSA
2013.01 - 2016.08
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Education
RN Diploma -
Henry Ford Hospital School of Nursing
Detroit06.1985
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Coordination
- Staff Management
- Issues Resolution
- Rules and regulations
- Legal and Regulatory Compliance
Timeline
Director, Care Management
Centene (Ohana Health Plan)
2016.08 - 2024.08
Manager, Case Management
HMSA
2013.01 - 2016.08
RN Diploma -
Henry Ford Hospital School of Nursing
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