Mona Chen
BROOKLYN,New York
Summary
Results-driven professional skilled in inventory coordination and team leadership. Known for training new employees and implementing effective inventory management practices to support business objectives.
Overview
8
8
years of professional experience
Work History
Inventory Specialist
Walgreens
Staten Island, NY
11.2025 - Current
- Coordinated inventory counts to ensure accuracy and compliance with company standards.
- Assisted in stock replenishment processes to maintain optimal product availability.
- Utilized inventory management software to track and report stock levels efficiently.
- Identified discrepancies in inventory records and executed corrective measures promptly.
- Trained new team members on inventory procedures and best practices for efficiency.
Shift Leader
Walgreens
Staten Island, NY
02.2019 - 11.2025
- Led team in daily operations, ensuring efficient workflow and quality service.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Associate
Walgreens
Staten Island, NY
12.2017 - 02.2019
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Trained new associates on customer service protocols and operational procedures.
Education
Kingsborough Community College
Brooklyn, NYTimeline
Inventory Specialist
Walgreens
11.2025 - Current
Shift Leader
Walgreens
02.2019 - 11.2025
Customer Service Associate
Walgreens
12.2017 - 02.2019
Kingsborough Community College