Mona Durham
Warrenton,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Team-oriented collaborator with reliability and focused.
Overview
9
9
years of professional experience
Work History
River Vista Learning Canter
Instructure
Redding, California
10.2013 - 06.2015
- Developed and implemented lesson plans to instruct disabled adults on the principles of mathematics, science and English.
- Created a positive learning environment by establishing open communication with students, care taker and colleagues.
- Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Log into our daily logging for documentation's
Haven Humane Society Vet Clinic
Receptionist and Medical Billing
Anderson, California
10.2008 - 06.2015
- Advised individuals on proper care and handling of their pets as well as safety precautions when dealing with wild animals.
- Went over care instructions with pet owner's regarding diagnosis and treatment options for sick or injured animals under veterinarians care.
- Respond to a numerous of calls per day pertaining to animal care along with billing questions.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in. Answer multi-line phone systems, appointment scheduling
- Intake pets for surgeries
- Closing duties
Medical Receptionist
Court Street Imaging
Redding, California
07.2006 - 10.2008
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Hair, Skin And Nails
Shasta School Cosmetology
Redding, CA07-2011
Skills
- Voice Projection
- Social Justice Advocacy
- Confidence
- Community Engagement
- Crisis Management
- Creative Thinking
- Taking Cues and Direction
- Reliability
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Problem-Solving
- Active Listening
- Multitasking
- Effective Communication
Affiliations
- Coach Kids Sports
- Volunteer at my Kids School
Timeline
River Vista Learning Canter
Instructure
10.2013 - 06.2015
Haven Humane Society Vet Clinic
Receptionist and Medical Billing
10.2008 - 06.2015
Medical Receptionist
Court Street Imaging
07.2006 - 10.2008
Hair, Skin And Nails
Shasta School Cosmetology