Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Timeline
Generic
Mona Durham

Mona Durham

Warrenton,OR

Summary

Dynamic Care Coordinator at Advantage Dental with a proven track record in patient advocacy and effective communication. Skilled in appointment scheduling and crisis management, I excel in fostering team collaboration and ensuring compliance. Committed to enhancing patient experiences through creative problem-solving and meticulous attention to detail. Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.

Overview

19
19
years of professional experience

Work History

Care Coordinator

Advantage Dental
Seaside, Oregon
04.2024 - 04.2025
  • Collaborated with team members and management to achieve organizational goals.
  • Managed patient records, including requests for records, and processing insurance.
  • Scheduled appointments and handled call inquiries efficiently.
  • Advocated for patients by reviewing treatment plans and addressing concerns.
  • Processed payments accurately while ensuring compliance with policies.
  • Coordinated delivery and pick-up logistics for patient services.
  • Responded promptly to emails to enhance the communication flow.

River Vista Learning Canter

Instructure
Redding, California
10.2013 - 06.2015
  • Developed and implemented lesson plans to instruct disabled adults on the principles of mathematics, science and English.
  • Created a positive learning environment by establishing open communication with students, care taker and colleagues.
  • Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
  • Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
  • Log into our daily logging for documentation's

Haven Humane Society Vet Clinic

Receptionist and Medical Billing
Anderson, California
10.2008 - 06.2015
  • Advised individuals on proper care and handling of their pets as well as safety precautions when dealing with wild animals.
  • Went over care instructions with pet owner's regarding diagnosis and treatment options for sick or injured animals under veterinarians care.
  • Respond to a numerous of calls per day pertaining to animal care along with billing questions.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in. Answer multi-line phone systems, appointment scheduling
  • Intake pets for surgeries
  • Closing duties

Medical Receptionist

Court Street Imaging
Redding, California
07.2006 - 10.2008
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Checked patients in and out for appointments and collected co-payments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

Hair, Skin And Nails

Shasta School Cosmetology
Redding, CA
07-2011

Skills

  • Voice projection and communication
  • Social justice advocacy
  • Crisis management and community engagement
  • Creative problem solving
  • Reliability and attention to detail
  • Organizational skills and multitasking
  • Adaptability and flexibility
  • Active listening and direction taking
  • Patient advocacy
  • Appointment scheduling
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Adaptability to change
  • Team collaboration

Affiliations

  • Coach Kids Sports
  • Volunteer at my Kids School
  • Participate in local charities

Education and Training

other

Timeline

Care Coordinator

Advantage Dental
04.2024 - 04.2025

River Vista Learning Canter

Instructure
10.2013 - 06.2015

Haven Humane Society Vet Clinic

Receptionist and Medical Billing
10.2008 - 06.2015

Medical Receptionist

Court Street Imaging
07.2006 - 10.2008

Hair, Skin And Nails

Shasta School Cosmetology

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