MONA ELMILIGI
Lodi,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Service Advisor
Mercedes-Benz
10.2022 - Current
- Provide excellent customer service and maintain high ratings of overall customer satisfaction
- Communicate and effectively collaborate with various teams to ensure smooth operation
- Proficient usage of software programs including Microsoft, CDK and Autopoint
- Creating long term solutions for recurring conflict
- Client building and ensuring customer retention
Service Advisor
Honda
12.2019 - 10.2022
- Document customer concerns and prepare detailed description
- Communicate accurate customer complaint and symptoms of vehicle for proper diagnosis
- Maintain professional appearance and professional demeanor daily
- Navigate high pressure settings, remaining proper, courteous and simultaneously assessing the situation for solutions
- Provide high level of customer service and ensure clients are satisfied to provide highest level survey ratings
- Maintain customer records online, follow up with customers if needed, build personalized rapport with each client, ensuring future visits
Special Events Coordinator
Sunset Park High School
09.2017 - 09.2019
- Hired, trained and supervised volunteers and support staff required for events.
- Coordinated schedules and timelines for events.
- Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
Marketing Events Coordinator
C2 Education
01.2016 - 09.2017
- Attended conferences, schools, and events to market and attract new clients.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Brainstormed and implemented creative event concepts and themes.
Coordinator
Community Refugee Services
01.2016 - 01.2017
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Interviewed members of specific populations to understand and document issues.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Education
Bachelors of Arts -
Drew University
Madison, NJSkills
- Technology: Microsoft Office Suite, Google Office Suite, Adobe
- Team Collaboration
- Problem Management
- Event Coordination
- Branding
- Staff Management
- Creative Solutions
- Understanding Customer Needs
- Sales Expertise
Additional Information
Drew University student club member- Women's soccer team events and fundraising; Muslim Student's Association (MSA) member, events and fundraising
Languages
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Service Advisor
Mercedes-Benz
10.2022 - Current
Service Advisor
Honda
12.2019 - 10.2022
Special Events Coordinator
Sunset Park High School
09.2017 - 09.2019
Marketing Events Coordinator
C2 Education
01.2016 - 09.2017
Coordinator
Community Refugee Services
01.2016 - 01.2017
Bachelors of Arts -
Drew University
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