Mona Fuleihan
San Antonio,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
OFFICE MANAGER/OPERATIONS TRAINER
Ideal Dental & Orthodontics
SAN ANTONIO, TX
02.2018 - Current
- Meet or exceed production and collection goals by keeping a full and productive schedule, both restorative and hygiene, saw a 60% increase in production YOY
- Built a positive and productive work environment through open, honest and inclusive communication, effectively managing seven full-time employees and a variety of specialty staff
- Created unity by building trusted relationships with patients and team
- Treatment planning in a compassionate and informative way to help meet the patients dental and financial needs, with proven record of conversions
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
FRONT OFFICE COORDINATOR
A2Z DENTAL
NORTH HOLLYWOOD, CA
10.2017 - 02.2018
- Provided a great customer service experience including scheduling, check-in and treatment planning
- Exposed to a variety of roles in dentistry by filling office staffing needs, from assisting, to sterilization, lab work and front desk
- Visited local establishments to market and promote in order to generate patient base
FRONT OFFICE COORDINATOR
ALL COAST DENTAL
PACIFIC BEACH, CA
03.2016 - 01.2018
- Provided a warm and friendly patient check-in process and phone experience
- Responsible for filling and maintaining a full hygiene schedule as the Hygiene Patient Coordinator
- Helped to generate business by converting treatment and effective scheduling, practice saw a 30% increase in revenue
- Assisted in operatories setup, breakdown and sterilization
Education
BS - PSYCHOLOGY
California State University
2005
Skills
- Great communications skills, able to use welcoming personality and empathy to connect with people
- Dedicated, reliable team player
- Goal driven and outcome focused
- Maintaining Compliance
- Team Leadership
- Focus and Follow-Through
- Planning and Implementation
- Performance Monitoring and Evaluation
- Business Leadership
- Onboarding and Orientation
- Operation Monitoring
- Workflow Optimization
- Management Training
- Records Organization and Management
- Staff Training
- Employee Motivation
- Delegating Work Assignments
- P&L Administration
- Corporate Communications
- Inspirational Leadership
- Payroll Administration and Timekeeping
Timeline
OFFICE MANAGER/OPERATIONS TRAINER
Ideal Dental & Orthodontics
02.2018 - Current
FRONT OFFICE COORDINATOR
A2Z DENTAL
10.2017 - 02.2018
FRONT OFFICE COORDINATOR
ALL COAST DENTAL
03.2016 - 01.2018
BS - PSYCHOLOGY
California State University
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