Summary
Overview
Work History
Education
Skills
Timeline
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Mona Fuleihan

San Antonio,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

OFFICE MANAGER/OPERATIONS TRAINER

Ideal Dental & Orthodontics
SAN ANTONIO, TX
02.2018 - Current
  • Meet or exceed production and collection goals by keeping a full and productive schedule, both restorative and hygiene, saw a 60% increase in production YOY
  • Built a positive and productive work environment through open, honest and inclusive communication, effectively managing seven full-time employees and a variety of specialty staff
  • Created unity by building trusted relationships with patients and team
  • Treatment planning in a compassionate and informative way to help meet the patients dental and financial needs, with proven record of conversions
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Evaluated employee records and productivity to complete employee evaluations.

FRONT OFFICE COORDINATOR

A2Z DENTAL
NORTH HOLLYWOOD, CA
10.2017 - 02.2018
  • Provided a great customer service experience including scheduling, check-in and treatment planning
  • Exposed to a variety of roles in dentistry by filling office staffing needs, from assisting, to sterilization, lab work and front desk
  • Visited local establishments to market and promote in order to generate patient base

FRONT OFFICE COORDINATOR

ALL COAST DENTAL
PACIFIC BEACH, CA
03.2016 - 01.2018
  • Provided a warm and friendly patient check-in process and phone experience
  • Responsible for filling and maintaining a full hygiene schedule as the Hygiene Patient Coordinator
  • Helped to generate business by converting treatment and effective scheduling, practice saw a 30% increase in revenue
  • Assisted in operatories setup, breakdown and sterilization

Education

BS - PSYCHOLOGY

California State University
2005

Skills

  • Great communications skills, able to use welcoming personality and empathy to connect with people
  • Dedicated, reliable team player
  • Goal driven and outcome focused
  • Maintaining Compliance
  • Team Leadership
  • Focus and Follow-Through
  • Planning and Implementation
  • Performance Monitoring and Evaluation
  • Business Leadership
  • Onboarding and Orientation
  • Operation Monitoring
  • Workflow Optimization
  • Management Training
  • Records Organization and Management
  • Staff Training
  • Employee Motivation
  • Delegating Work Assignments
  • P&L Administration
  • Corporate Communications
  • Inspirational Leadership
  • Payroll Administration and Timekeeping

Timeline

OFFICE MANAGER/OPERATIONS TRAINER

Ideal Dental & Orthodontics
02.2018 - Current

FRONT OFFICE COORDINATOR

A2Z DENTAL
10.2017 - 02.2018

FRONT OFFICE COORDINATOR

ALL COAST DENTAL
03.2016 - 01.2018

BS - PSYCHOLOGY

California State University

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Mona Fuleihan