Mona Green
Mount Holly,NC
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager, ProvideGx -Drug Shortage Program
Premier, Inc.
09.2019 - Current
- Data mining analysis and interpretations of pharmaceutical data
- National hospital recruitment for program participation
- Work in conjunction with 100+ hospital systems to establish demand profiles for drug shortage items
- Maintain quarterly business reviews with 9 generic pharmaceutical manufacturers
- Maintain quarterly business review with ProvideGx- member hospital systems
- Analyze pharmaceutical data to leverage drug shortage supply among Premier hospital membership
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained compliance database, tracking all compliance activities and documents.
Senior Supply Chain Specialist
Premier, Inc.
10.2012 - 09.2019
- Execute complex spend data analytics for current and new suppliers
- Analyze clinical and non-clinical data
- Produces key targeting and performance monitoring deliverables for strategic contract launches
- Quality control of data content
- Mentor and train new staff on analytics process
- Experience in providing analytics for multiple business lines: nursing, materials management, surgical services, imaging, laboratory services, and facilities.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Implemented best practices and process improvements to boost supply chain performance.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
- Devised strategies to streamline supply chain operations and reduce expenditures.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Provided supply chain guidance to team of 5 employees
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Clinical Research Coordinator
OrthoCarolina Research Institute
03.2012 - 09.2012
- Recruiting/calling patients who are eligible to be scheduled for orthopedic research studies
- Consenting patients for research studies and collecting primary data; data entry
- Literature review of spinal and cervical surgeries for orthopedic insurance policy initiatives
- Creating new registry database for Pediatric Orthopedic cases.
Epidemiology Volunteer
Mecklenburg County Health Department
02.2012 - 09.2012
- Gaining first-hand experience with primary and secondary data collected for Mecklenburg County and North Carolina
- Updating various fact-sheets for county and state.
Orthopedic Research Intern
OrthoCarolina Research Institute
06.2011 - 02.2012
- Updated electronic patient registry
- Created Orthopedic Curriculum of published research papers for physicians
- Drafted study protocols and IRB information
- Called and scheduled patients for research study appointments
- Primary data collection, via telephone.
Graduate Research Assistant
University of North Carolina at Charlotte
08.2010 - 06.2011
- Analyzing secondary datasets to provide analysis for published research papers
- Literature review of diabetes, cardiovascular disease, social and behavioral factors and health disparities
- Constructing posters to be presented at Public Health Conferences.
Laboratory Technician
Community Blood Center of the Carolinas
02.2009 - 11.2009
- Performed routine lab and department maintenance to keep area clean and orderly
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Maintained documentation on tests performed in lab
- Collected and performed analytical testing on in-process product
Education
Doctor of Philosophy - Epidemiology
Walden University
Minneapolis, MN05.2020
Master of Science - Public Health
University of North Carolina at Charlotte
Charlotte, NC05.2012
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC12.2007
Skills
- Microsoft Office Suite
- SPSS
- Project Management
- PowerBI
- Staff Training
- Process Improvement Strategies
- Project Development
- High-Pressure Environments
- Microsoft Office Suite Expertise
- Contract Review and Recommendations
- Issue Tracking Management
- Critical Thinking
- Customer Service and Assistance
Certification
Certified Health Education Specialist (CHES), National Commission for Health Education Credentialing, Inc., 06/2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager, ProvideGx -Drug Shortage Program
Premier, Inc.
09.2019 - Current
Senior Supply Chain Specialist
Premier, Inc.
10.2012 - 09.2019
Clinical Research Coordinator
OrthoCarolina Research Institute
03.2012 - 09.2012
Epidemiology Volunteer
Mecklenburg County Health Department
02.2012 - 09.2012
Orthopedic Research Intern
OrthoCarolina Research Institute
06.2011 - 02.2012
Graduate Research Assistant
University of North Carolina at Charlotte
08.2010 - 06.2011
Laboratory Technician
Community Blood Center of the Carolinas
02.2009 - 11.2009
Doctor of Philosophy - Epidemiology
Walden University
Master of Science - Public Health
University of North Carolina at Charlotte
Bachelor of Science - Biology
University of North Carolina At Charlotte
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