Mona Griffin
Lexington,NC
Summary
Results-driven Personal Banker bringing progressive background in Banking Environments. Natural leader with exceptional skills in customer relations, administration and accuracy. Manages competing priorities with organized and resourceful approaches. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Teller/Teller Service Representative
First National Bank Of Pennsylvania
Lexington, NC
04.1996 - 05.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Business Administration And Management
Central Carolina Technical College
Sumter, SC06.1990
Associate of Arts - Accounting And Finance
Ashmore Business College
Lexington NC06.1977
Skills
Provide first-class client service in a courteous and professional manner Demonstrate excellent performance in all aspects of the key performance requirements Process all client transactions efficiently and accurately Ending result: Client satisfaction and zero bank loss Knowledge of bank policies, procedures and security Promote bank products and services according clients' needs Approach decision making process with a positive attitude Follow compliance procedures and complete daily tasks efficiently Maintains warm rapport with co-workers
Complex Information Interpretation
Accomplishments
- Earned Excellance Honor for outstanding customer service.
- Promoted to Lead Teller based on superior performance.
- Successfully trained new tellers over a probationary time period.
- Documented and resolved issues which led to positive end results.
Certification
BSA Certification/Regulatory Compliance Sales and Service Certification Investment Referral Certification
Rewarded and compensated for valid referrals. Completed annual BSA requirements and adherence.
Proactive in searching and validating referrals. Completed and adhered to all BSA requirements.
Additional Information
Customer Service/Relationship Building Positive attitude and appearance.
Timeline
Sr Teller/Teller Service Representative
First National Bank Of Pennsylvania
04.1996 - 05.2019
Associate of Arts - Business Administration And Management
Central Carolina Technical College
Associate of Arts - Accounting And Finance
Ashmore Business College
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