Mona Guevara
Houston
Summary
customer service representative with over 3 years of experience and telephone customer service including sales collections and customer care familiar with conflict resolution while maintaining a positive attitude aiming to use my skills to effectively fill a customer service role in your company
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time effectively and adapting to various cleaning challenges. With strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.
Overview
6
6
years of professional experience
Work History
Cashier
Family Dollar
12.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit cards transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to main accuracy.
Customer Service
Clark
01.2022 - 11.2022
- Company Overview: Grocery services
- Customer service handling money, stocking.
- Provided excellent customer service, addressing problems and resolving issues effectively.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Answered customers questions and providing exceptional customer service.
- Exceeded sales goals through exceptional customer service and product knowledge.
House Keeper
self employeed
02.2021 - 12.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Operator
Daikin
03.2020 - 06.2021
- Hairpen operator making coils for air-conditioning
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Hotel Front Desk Clerk
Quinnipiac University
07.2017 - 05.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain rooms readiness enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a cleaned and organized calendar to schedule reservations and monitor cancellations.
Education
High School Diploma -
Aldine senior high school
Houston, TX05.2016
Skills
- Cleaning Experience
- Communication Skills
- Cashiering
- Laundry
- Customer Service
- Teamwork
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Limited Working
Interests
I enjoy learning new things I am quick learner with a good attitude. Also, I can work with others as well get along with people.
Timeline
Cashier
Family Dollar
12.2022 - 09.2023
Customer Service
Clark
01.2022 - 11.2022
House Keeper
self employeed
02.2021 - 12.2021
Operator
Daikin
03.2020 - 06.2021
Hotel Front Desk Clerk
Quinnipiac University
07.2017 - 05.2018
High School Diploma -
Aldine senior high school
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