Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mona Horton

Roxobel,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ethical Correctional Lieutenant with talents in data management and reports generation and analysis. Exceptional security awareness and to work directly with departments to achieve a clarity in communications. Proficiency in tactical weapons and personnel management.

Overview

23
23
years of professional experience

Work History

Deli Clerk

Walmart
05.2023 - 01.2024
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Correctional Lieutenant

Department Of Public Safety
01.2001 - 12.2021
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Participated in development of correctional policies and procedures.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Improved inmate behavior by implementing structured routines and clear expectations.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Handled inmate counts and searches for missing inmates.
  • Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
  • Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Supervised 30 employees and performance of tasks and managed 1200 offenders.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
  • Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
  • Completed daily work report sheets and delegated tasks to employees.
  • Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

No Degree - Business Management

Norfolk State University
Norfolk, VA

High School Diploma -

Bertie High School
Windsor, NC
05.1979

Skills

  • Supply Restocking
  • Food Processing
  • Organizational abilities
  • Preventing Food Spoilage
  • Cleaning and sanitation
  • Food-Grade Sanitizers
  • Honesty and Integrity
  • Decision-Making
  • Weighing and Measuring
  • Food Packaging and Labeling
  • Inventory Counts
  • Problem-Solving
  • Slicer Operation
  • Customer Service
  • Strong Work Ethic
  • Cleanliness and sanitation

Accomplishments

  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Deli Clerk

Walmart
05.2023 - 01.2024

Correctional Lieutenant

Department Of Public Safety
01.2001 - 12.2021

No Degree - Business Management

Norfolk State University

High School Diploma -

Bertie High School
Mona Horton