Mona Hyppolite
Fayetteville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Volunteer/ Administration
United Way
Fayetteville, NC
01.2019 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Provided administrative support to department leads to help organize events and fundraisers.
Customer Service Representative
DSS HOLDING LLC
Mishawaka, IN
12.2021 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally..
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 customer calls per day.
Administrative Assistant/Receptionist
Blessing
Fayetteville, NC
09.2020 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Liaised between clients and vendors and maintained effective lines of communication.
Reclamation Coordinator
Second Harvest Food Bank
Fayetteville, NC
01.2015 - 01.2018
- Coached employees through day-to-day work and complex problems.
- Coordinates all aspects of food salvage production
- Entered data, generated reports, and produced tracking documents.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Completed bi-weekly payroll for 5 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist Administrator
Operation Blessing
Fayetteville, NC
10.2011 - 11.2013
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Sales Associate
Victoria Secret
Fayetteville, NC
07.2006 - 08.2008
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
George W. Wingate Highschool
Brooklyn, NYNo Degree - Medical Billing
ASA Institute College of Advanced Technology
Brooklyn, NYSkills
- Customer Service
- Active Listening
- Computer Proficiency
- Call Center Operations
- Typing Proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Timeline
Customer Service Representative
DSS HOLDING LLC
12.2021 - 01.2023
Administrative Assistant/Receptionist
Blessing
09.2020 - 12.2021
Volunteer/ Administration
United Way
01.2019 - Current
Reclamation Coordinator
Second Harvest Food Bank
01.2015 - 01.2018
Receptionist Administrator
Operation Blessing
10.2011 - 11.2013
Sales Associate
Victoria Secret
07.2006 - 08.2008
High School Diploma -
George W. Wingate Highschool
No Degree - Medical Billing
ASA Institute College of Advanced Technology