Mona King
Tumwater,WA
Summary
System Administrator with 9 plus years of expertise in asset management and process improvement. Demonstrates exceptional organizational and analytical problem-solving skills, ensuring efficient project management and strategic planning. Passionate about leading teams to enhance productivity and maintain high standards.
Overview
9
9
years of professional experience
Work History
Plant Communication Coordinator
Washington State Department of Social and Health Services
12.2022 - Current
- Within the Maintenance and Operations Division (MOD), under the direction of the Facility Manager, I serve as a Plant Communications Coordinator: handling complex, cross-agency customer problems for the Maintenance Operations Division (MOD). Exercises signature authority on administrative matters as appropriate and authorized. Acts as liaison between the Facility Manager, Supervisors, and Professional Staff on issues or assignments. Maintains a computerized, centralized, building and equipment work order system (Asset Planner).
- Receive and reviews trouble requests for service, complete work orders, assign to appropriate shops and monitor as needed to ensure timely and reliable response of shop personnel, maintain work order records, communicate, and analyze problems, develop strategies, conduct research, formulate recommendations, and coordinate implementation of strategic operational activities.
- Operates FM radio communications system to dispatch maintenance personnel. Responsible to prioritize and initiate appropriate maintenance response. Mentors and trains lower-level staff in aspects of client and administrative support, and problem resolution.
- Coordinates personnel issues such as recruitment and selection of staff
- Handles confidential personnel and labor union issues for the Facility Manager
- Manages constituent relations for the MOD
- Responds to, investigates, and resolves written and oral constituent complaints
- Primary liaison with client advocate offices, legislative offices, and the Office of the Governor in regard to constituent inquiries and complaints
- Responsible for and manages assignments from the Assistant Secretary's office, Facility Managers office, legislators, and residents
- Monitors deadlines, edits and finalizes drafts, including legislative inquiries, media requests, and replies for signature of the Governor, DSHS Secretary, Assistant Secretary for DSHS, Facility Manager and Chiefs
- Manages the complex schedule and calendar of the Facility Manager and coordinates it with other Directors and Chiefs
- Manages all travel for the MOD and maintains the facility Travel Credit Card
- Provide trainings of new processes/procedures to all clerical staff
- Represents Facility Manager at meetings, providing information and reporting conclusions
- Receives and confers with official visitors and the public.
Inside Sales Team Lead
Daco Corporation
05.2020 - 12.2022
- Provides confidential administrative assistance to the Facility Manager, ML MOD
- Develops and processes reports; coordinates information to enable administrative staff meet internal and external deadlines; and maintains communications with other state government entities
- Facilitate character and competency reviews, process background checks, and liaise with client advocate offices to address constituent inquiries and complaints
- Lead inside sales meetings to outline projected goals and marketing campaigns
- Monitored employee productivity and motivated team to meet daily goals
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Delivered superior customer support to improve account retention rate
- Worked in conjunction with outside sales representative to maintain and grow product sales
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Procurement Agent
Boeing Global Services
04.2019 - 02.2020
Teacher
Department of Education
01.2016 - 11.2017
- Differentiated instruction according to student skill level
- Established and enforced rules for behavior and procedures to maintain order among students
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Worked outside normal hours to be available to answer parent and student questions
- Supervised students throughout day, both in classroom and outside during breaks
- Enhanced lessons with smart board technology, iPads, and computers to address common core goals
- Utilized behavior management skills to foster environment conducive to student learning.
Drug Free Coalition Data Collector
Department of Social Services
05.2015 - 12.2015
- Identified treatment goals based on individual diagnosis and history
- Supported and counseled clients with drug and alcohol addiction
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Worked closely with drug court staff in designing treatment plans specific to client needs
- Led supportive group discussions and education sessions with alcohol and drug users and families
- Collected and documented data to support research and information-gathering activities.
Education
Procurement Specialist/ Buyer -
Veterans Trading Company / Boeing Global Services
02.2020
Business Administration - undefined
American Samoa Community College
Mapusaga, American Samoa05.2015
Skills
- Operations Management
- Process Improvement
- Strategic Planning
- Project Management
- Lead Qualification
- Organized
- Efficient Data Entry
- Analytical Problem Solver
- Time Management
- Training Development
Timeline
Plant Communication Coordinator
Washington State Department of Social and Health Services
12.2022 - Current
Inside Sales Team Lead
Daco Corporation
05.2020 - 12.2022
Procurement Agent
Boeing Global Services
04.2019 - 02.2020
Teacher
Department of Education
01.2016 - 11.2017
Drug Free Coalition Data Collector
Department of Social Services
05.2015 - 12.2015
Procurement Specialist/ Buyer -
Veterans Trading Company / Boeing Global Services
Business Administration - undefined
American Samoa Community College
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