Mona Lastrapes
Richmond,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
CSR/Dispatcher/Warranty & Parts Clerk/Permit Coordinator
Bell Mechanical Services
Carrollton, TX, TX
08.2014 - 11.2023
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Participated in team meetings or training sessions when necessary.
- Gathered feedback from customers regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Admitting Representative
Woman's Hospital of Texas
Baton Rouge, LA
01.2013 - 09.2014
- Verified insurance eligibility prior to patient admission.
- Assisted in the registration process by obtaining patient demographic information and insurance information.
- Greeted patients and visitors, provided customer service, and answered inquiries.
- Managed incoming calls from patients, families, and other health care providers regarding admissions related issues.
- Processed admissions paperwork accurately and efficiently.
- Provided support during emergency situations within the admitting area.
Patient Access Representative/Team Leader
Ochsner Medical Center
Baton Rouge, LA
09.2004 - 03.2013
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Collaborated with other departments to ensure quality customer service was delivered.
Education
Associate - Clerk Typist
Delta School
Lafayette, LA03-1988
High School Diploma -
Plaisance High School
Opelousas, LA05-1986
Skills
- Complaint Handling
- CRM Software
- Product Knowledge
Timeline
CSR/Dispatcher/Warranty & Parts Clerk/Permit Coordinator
Bell Mechanical Services
08.2014 - 11.2023
Admitting Representative
Woman's Hospital of Texas
01.2013 - 09.2014
Patient Access Representative/Team Leader
Ochsner Medical Center
09.2004 - 03.2013
Associate - Clerk Typist
Delta School
High School Diploma -
Plaisance High School