MONA LAVENTURE
Apopka,FL
Summary
Dependable professional with over 20 years experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Quickbooks Online, Asana, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
Diamond Properties Management, LLC
01.2022 - Current
- Managed approximately 100 properties
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Communicated effectively with owners, residents, and on-site associates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Virtual Assistant
VIRTUAL HELP 4U, LLC
10.2014 - Current
- Worked with various clients performing varied tasks, including commercial and residential property management, bookkeeping and income tax return preparation.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Property Manager
KYGO/GORO, LLC
04.2016 - 12.2021
- Single handedly managed 81 doors.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly and timely addressing concerns and resolving issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept current on industry regulatory changes affecting taxation or financial reporting requirements, ensuring full compliance at all times.
- Maintained accurate general ledger entries, ensuring proper classification of revenue and expenses for each property.
Bookkeeper / Administrative Assistant
SCHEDULE 10
01.2012 - 01.2013
- Performed AR/AP functions for 3 different companies within QuickBooks
- Monitored and recorded company expenses
- Processed A1A reports
- Processed monthly and quarterly payroll and sales tax reports
- Managed accounts payable, accounts receivable and payroll
- Performed general administrative office duties
- Managed employee timesheets
- Managed owner commercial properties.
Office Manager/Estimator
GRAND PAVEMENT MARKING
01.2010 - 01.2012
- Developed and manage trade show activities including displays
- Prepared and submit bid proposals
- Designed and implemented sales lead follow up system
- Interviewed job applicants
- Participated and transcribe weekly sales conference call meeting minutes
- Coordinated monthly sales reports
- Maintained website
- Researched marketing material via internet search engine
- Created Policy & Procedures and Employee Handbook
- Performed Accounts Payable/Receivable functions via QuickBooks
- Processed payroll via QuickBooks.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Project Expeditor
ULTIMATE SOFTWARE GROUP
01.2007 - 01.2009
- Administered and updated project reports, project document, project action issues report and other ad-hoc reporting
- Transcribed daily meeting minutes.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ01.2006
Skills
- Portfolio Development and Maintenance
- Idea Development and Brainstorming
- Computer Skills
- Time Management
- Documentation and Recordkeeping
- Office Management
- Bookkeeping skills
- Bookkeeping basics
Languages
Haitian Creole
Native or Bilingual
Work Preference
Work Type
Contract WorkPart TimeWork Location
RemoteTimeline
Assistant Property Manager
Diamond Properties Management, LLC
01.2022 - Current
Property Manager
KYGO/GORO, LLC
04.2016 - 12.2021
Virtual Assistant
VIRTUAL HELP 4U, LLC
10.2014 - Current
Bookkeeper / Administrative Assistant
SCHEDULE 10
01.2012 - 01.2013
Office Manager/Estimator
GRAND PAVEMENT MARKING
01.2010 - 01.2012
Project Expeditor
ULTIMATE SOFTWARE GROUP
01.2007 - 01.2009
Bachelor of Science - Business Administration And Management
University of Phoenix
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