Mona Liggins
Memphis,TN
Summary
Seeking a position as a Data Entry Specialist, where I can utilize my 10+ years of Customer Service experience and skills to contribute to the growth and success of the company.
Overview
16
16
years of professional experience
Work History
Accountant Assistant
Security Consultants Inc.
04.2007 - 07.2015
- Provided exceptional customer service when addressing both internal and external inquiries related to invoicing or payment status.
- Responsible for Accounts Receivable duties such as inputting customer payments received on a daily basis.
- Responsible for taking incoming calls from customers calling with account billing inquiries.
- Responsible for reconciling customer accounts in preparation of month-end reports and billing.
- Responsible for monitoring stock of office inventory.
Receptionist/ Insurance Agent
Peterson Insurance Services
05.2002 - 04.2007
- Answered and directed incoming calls between departments accordingly.
- Responsible for inputting messages and thoroughly noting customer accounts.
- Sorted and distributed mail correspondence between departments and personnel.
- Responsible for organizing and maintaining functional filing system for current and past insurance clients.
- Assisted Accountant with input of customer payments.
- Met with customers to provide information about available Property and Casualty products and policies.
- Finalized sales and collected necessary deposits.
Receptionist
GE Supply
04.1999 - 05.2002
- Answered multi-line phone system, directing calls, delivering messages to staff, and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted Office Manager by inputting data electronically into customer files.
- Responsible for ordering office supplies and keeping up with office supply inventory.
Education
Associate of Science - Nursing
Southwest Tennessee Community College
Memphis, TN04.2017
Travel And Hospitality Certification - Travel And Hospitality
Climate Control Institute
Memphis, TN09.1995
Skills
Communication
Organizational Skills
People Skills
Customer Service
Good Work Ethic
Written and Oral Communication
Accomplishments
2023- Did Volunteer work for the Memphis Zoo during Zoo Lights at the Ice Skating Rink.
2017- Earned an Associate of Science Degree from Southwest Tennessee Community College, graduating Magna Cum Laude.
Timeline
Accountant Assistant
Security Consultants Inc.
04.2007 - 07.2015
Receptionist/ Insurance Agent
Peterson Insurance Services
05.2002 - 04.2007
Receptionist
GE Supply
04.1999 - 05.2002
Associate of Science - Nursing
Southwest Tennessee Community College
Travel And Hospitality Certification - Travel And Hospitality
Climate Control Institute