Mona Nasser
Senior Hair Stylist
North Potomac ,MD
Summary
Proven Master Hairstylist and Colorist with extensive experience at Touch of Beauty, adept in client consultations and relationship management. Elevated client satisfaction and salon revenue through innovative styling and color techniques. Trained junior stylists, enhancing team skills and salon standards. Expert in creative coloring and advanced communication, consistently developing loyal client bases and boosting salon reputation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hairstylist & Makeup Artist
Touch of Beauty
09.2005 - 09.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Increased revenue through effective customer service and inventory management.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Developed sanitation protocol for makeup tools and products, ensuring safe environment for clients.
- Developed loyal following of clients by providing high-quality services.
Hairstylist & Manager & Makeup Artist
Reflection Salon
09.2005 - 05.2008
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Maintained clean and organized work station, complying with health and safety standards.
- Customized hair color formulations to create unique looks and enhance client's appearance.
Hairstylist & Makeup Artist
Signature Salon & Boutique
02.2000 - 08.2005
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Education
Bachelor Of Nursing - Nursing
University of Tehran
Tehran1979
Skills
- Master hairstylist & colorist
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State Licensed Cosmetologist
- Hair extensions
- Eyebrow Shaping
- Barbering techniques
- Eyebrow styling
- Hair Removal
- Curly hair specialist
- Color principles
- Business Management
- Staff Management
- Cosmetology
- Creative coloring
- Chemical safety
- Color Corrections
- Hair Straightening
- Thermal styling
- Sales expertise
- Cuts for women
- Appointment Coordination
- Hair analysis
- Natural Hair Care
- Men and women haircuts
- Facial Hair Removal
- Color matching master
- Employee Training
- Social Media Marketing
Certification
Senior licensee
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Hairstylist & Makeup Artist
Touch of Beauty
09.2005 - 09.2024
Hairstylist & Manager & Makeup Artist
Reflection Salon
09.2005 - 05.2008
Hairstylist & Makeup Artist
Signature Salon & Boutique
02.2000 - 08.2005
Bachelor Of Nursing - Nursing
University of Tehran
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