Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mona Osorio

Jurupa Valley,CA

Summary

Experienced Back Office with strong organizational and management skills. Complete projects on time and lead staff to sustain an efficient workplace. Professional Back Office with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front/ Back Office MA

Family Care Centers/ Nautilus
08.2007 - Current
  • Check-in and Check-out, verify insurance, current demographics
  • Assist MD with minor procedures, vitals, injections, blood draw, rooming
  • Maintain account information and updates as necessary to ensure accurate accounting and billing information, pt call backs and messages
  • Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
  • Assures the clinic is clean, autoclaving and stocking rooms.
  • Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
  • Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.

Back Office Lead Medical Assistant

Dr. Jennifer Knox/ NBMA
08.2016 - 12.2023
  • Supervise activities of back-office staff including processing of medical records, scanning, scheduling, insurance verification, reporting to manager
  • Maintain chart information, billing information, prior authorizations, refills, emails and messages
  • Prepared examination rooms for patients, maintaining clean and organized environment for optimal care delivery.
  • Initiate and respond to inquiries and correspondence with patients, family members, attorneys, other medical facilities, and insurance companies
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Managed registrations for back- office department with six providers and high patient volumes.

Front and Back Office Medical Assistant

MemorialCare Medical Group/ CIMC
06.2014 - 08.2016
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Enhanced overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.

Front Office Lead

Laguna Dana Urgent Care/YNUC
02.2011 - 05.2014
  • Conducts follow-up patient calls confirming problem resolution was effective
  • Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
  • Demonstrates leadership skills by assisting and encouraging team to identify issues, formulate plans and initiation of follow-up and resolution
  • Ability to think proactively, act creatively and take initiative appropriately
  • Demonstrate ability to work with multiple teams
  • Excellent communication and interpersonal skills, including conflict negotiation, mediation skills, problem solving, time and project management and excellent oral and written communication skills
  • Project management, related to customer and/or patient satisfaction, with the ability to effectively lead teams and keep teams on task.

Skills

  • Data entry expertise
  • Document Management
  • Report Generation
  • Workflow Coordination
  • Electronic Medical Records

Certification

  • Certified Medical Assistant, Regional Occupational Program - 1999

Timeline

Back Office Lead Medical Assistant

Dr. Jennifer Knox/ NBMA
08.2016 - 12.2023

Front and Back Office Medical Assistant

MemorialCare Medical Group/ CIMC
06.2014 - 08.2016

Front Office Lead

Laguna Dana Urgent Care/YNUC
02.2011 - 05.2014

Front/ Back Office MA

Family Care Centers/ Nautilus
08.2007 - Current

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Mona Osorio